Business Systems Analyst III

First Citizens Bank; Jacksonville (FL); Remote; USD 65,000 - 85,000; Full time

Job summary

A reputable financial institution seeks a Systems Support Analyst responsible for providing technical support and enhancing business systems. The successful candidate will engage in data analysis, system testing, and cross-team communication to ensure operational effectiveness. This remote position requires a keen understanding of technology and strong analytical skills.

Benefits

Competitive benefits program

Qualifications

• Bachelor's Degree and 4 years of experience in Systems Support, or 8 years with a High School Diploma.
• Experience in Agile environments and testing APIs.
• Proficient in SQL and able to train others in testing.

Responsibilities

• Analyze data for accuracy and efficiencies.
• Provide daily technical support and implement improvements.
• Produce reports and ensure compliance with SDLC processes.

Skills

Data Analysis

System Support

Compliance

Communication

Testing

Reporting

SQL

Education

Bachelor's Degree

High School Diploma or GED

Tools

Azure DevOps

SOAP UI

Postman

ServiceNow

Job description

Overview

This is a remote role that may only be hired in the following locations: NC, FL.

This position is responsible for providing advanced technical and operational business system support. Performs assessments to determine business requirements and implements functional specifications for assigned systems. Ensures that developed solutions support bank objectives through reporting and analysis activities. Will involve application and system testing. May occasionally guide less experienced analysts in the work group.

Responsibilities

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Requirements Gathering - Identifies system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
• Communication - Acts as a liaison between development and business teams.
• Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.
• Testing - Writes and executes test cases in Dev, QA, and UAT. Coordinates with business leaders to support business testers in UAT.
• Compliance - Ensures compliance with SDLC (Systems Development Life Cycle) processes.

Qualifications

Bachelor's Degree and 4 years of experience in Systems Support, Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in the same fields.

Preferred:

• Experience creating and updating user stories, bug tickets, PBIs, and Tasks in Azure DevOps or similar software used to manage the Agile development lifecycle.
• Experience working with business and technical teams to gather and document requirements.
• Experience creating and executing test cases for banking or financial web-based applications.
• Experience testing APIs using SOAP UI and Postman.
• Able to train business testers based on requirements and provide direction and support during testing.
• Experience using ServiceNow or similar centralized system used to track and resolve requests, incidents, and changes for technology.
• Able to work independently and is comfortable asking clarifying questions.
• Experience writing SQL queries.

Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.