Business Systems Analyst III

First Citizens Bank; Hyde Park Township (IL); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading bank is seeking a Business Systems Analyst III to deliver strategic insights through complex analysis and operational activities in the payments domain. The role involves data analysis, system support, and ensuring compliance. Candidates should possess strong analytical skills and relevant experience in systems support or analytics.

Qualifications

• 4 years of experience in Systems Support, Analytics, or Operations Support.
• 7+ years of experience building secure, data-intensive software at scale preferred.
• Experience in data analytics and managing multiple projects.

Responsibilities

• Sources, compiles, and interprets data for accuracy and efficiencies.
• Determines system requirements and communicates them effectively.
• Provides expert technical support and ensures smooth processes.

Skills

Analytical skills

Interpersonal skills

Communication skills

Data analytics

Education

Bachelor's Degree

High School Diploma or GED

Job description

Join to apply for the Business Systems Analyst III role at First Citizens Bank.

This is a remote opportunity and can only be hired in the following locations: AZ, NC, NJ or TX.

This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities in the payments domain. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group.

Responsibilities

1. Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
2. Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.
3. Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
4. System Support - Provides expert technical support including log analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.
5. Understanding and documenting system requirements for real-time & async data flows.

Qualifications

Bachelor's Degree and 4 years of experience in Systems Support, Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in the same fields.

Preferred Qualifications

• 7+ years of experience building secure, data-intensive software at scale.
• Strong banking domain knowledge on Payments & Reporting.
• Excellent analytical, interpersonal, and communication skills, with a bias toward action.
• Ability to communicate technical issues to both technical and business partners.
• Experience documenting designs from both business and systems perspectives.
• Experience managing multiple projects and tasks.
• Experience in data analytics and data digging.
• Detailed knowledge of banking and credit card processes.
• Systems background related to stream processing, micro-services, and cloud-native development.
• Experience collaborating cross-functionally with other geographies.