Business Systems Analyst III Vertex Products

Freddie Mac; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the financial services sector is seeking a skilled functional representative. This role involves collaborating on data solutions, ensuring system test coverage, and providing support for data management processes. The ideal candidate will have strong analytical skills, a Bachelor's degree, and experience in process improvement. Join a dynamic team dedicated to optimizing business operations and enhancing product performance.

Qualifications

• Six or more years of experience working with end users and process leaders.
• Experience with SQL-based or other RDBMS reporting tools preferred.

Responsibilities

• Articulate application capabilities and define key business scenarios.
• Evaluate and improve processes related to managing client data.
• Develop test scenarios and perform thorough testing of changes.

Skills

Data Processing

Analysis

Documentation

Troubleshooting

Communication

Teamwork

Attention to Detail

Self-management

Organizational Skills

Education

Bachelor's Degree in Business

Tools

SQL

ServiceNow

MS Office

Job description

Job Description:

This position acts as a skilled functional representative from a business process and system usage perspective. It involves working closely with management and collaborating on data and system solutions and enhancements. The role leverages knowledge of the market, applications, and customers to ensure proper business system test coverage and application training within Product Engineering. The incumbent understands and values the products' contributions and ensures system test coverage to mitigate quality concerns. Additionally, they develop processes and work with CSE partners to automate system tests and maintain relevant test cases from development teams.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Articulate application capabilities and define key business scenarios for the E2E System Test Suite, focusing on Vertex product processes.
• Evaluate and improve processes related to managing and processing client data.
• Provide first-level support for issues related to data management processes, tools, and applications.
• Represent business processes and system usage effectively.
• Analyze business processes and recommend improvements to optimize tools, data integrity, and system efficiency.
• Develop test scenarios and perform thorough testing of changes or enhancements.
• Create and maintain clear functional documentation and training materials; train end users, including new employees.
• Develop, test, and troubleshoot reports to meet business needs, following established methodologies.
• Assist process owners in assessing and standardizing processes for improvement.
• Continuously develop skills in industry best practices for test coverage and quality.
• Occasional travel may be required.
• Participate in other projects or duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong data processing and management skills.
• Excellent analysis, documentation, and troubleshooting abilities.
• Aptitude for learning new technologies.
• Effective communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Attention to detail and ability to meet deadlines consistently.
• Proficiency with MS Office applications.
• Ability to handle sensitive data securely.
• Capability to manage multiple topics simultaneously.
• Self-management skills for time and task handling.
• Willingness to work overtime when necessary.
• Good organizational skills and results-oriented mindset.
• Knowledge of business communications and operation of office equipment.
• Physical ability to lift up to twenty-five pounds.

EDUCATION AND TRAINING

• Bachelor's Degree in business or a technical discipline or equivalent experience.
• Six or more years of experience working with end users and process leaders to develop requirements for new and enhanced functionalities.
• Experience with end-user interactions within functional areas.
• Experience with SQL-based or other RDBMS reporting tools is preferred.
• Experience with ServiceNow or similar service desk software is a plus.

Other Qualifications

Adherence to Vertex's Winning Way behaviors, including clear communication, acting with urgency, working with purpose, driving decisions, and owning outcomes.