Business Systems Analyst II

AmTrust Financial Services Inc.; Cleveland (OH); On-site; USD 59,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

Health Care Flexible Spending

Dependent Care

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services Inc. seeks a Business Systems Analyst to elicit, analyze, and manage stakeholder requirements for insurance quoting and policy management systems.

You will bridge customers, end users, and the development team, ensuring clear, testable requirements and smooth sprint planning. You will collaborate across IT and business partners, prioritize the backlog, and verify deliverables while maintaining strong communication and documentation throughout the SDLC in an agile

Qualifications

• Bachelor's degree or equivalent business experience.
• 3+ years of experience designing and developing complex business systems, preferably in the Property & Casualty insurance industry.
• Strong working knowledge of core business analysis practices and techniques.
• Successful elicitation, prioritization, documentation, and organization of requirements.
• Ability to document and analyze business and system processes.
• Ability to provide recommendations for business and/or system processes.
• Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
• Excellent communication with both business and technical staff, verbal and written.

Responsibilities

• Elicit, analyze, validate, specify, verify, and manage the real needs of project stakeholders.
• Serve as conduit between customers and the software development team to ensure requirements flow.
• Facilitate discussions among business stakeholders to gather functional requirements.
• Prioritize product backlog for agile teams and ensure user stories are ready for each sprint.
• Collaborate with IT and technology teams to support successful solution delivery.
• Monitor progress and ensure timely delivery and customer satisfaction.

Job description

Overview

The Business Systems Analyst at AmTrust is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users. The BSA serves as the conduit between the customer community and the software development team through which requirements flow. They facilitate discussions amongst business stakeholders across the organization to ensure all groups impacted by a project are given an opportunity to provide the necessary feedback as functional requirements are gathered and confirmed. Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems.

The BSA is responsible for working with IT to deliver software solutions for new and existing products and services within our company. The BSA is involved at some level throughout the entire software development life cycle and collaborates with the technology teams to ensure that they have the information they need for successful solution delivery. They serve the agile teams by ongoing and iterative prioritization of the product backlog, ensuring requirements for user stories/features are complete prior to each sprint, and addressing questions the team may have in sprint planning and throughout the sprint. The BSA is responsible for seeing that the tasks are performed properly and verifying customer satisfaction.

Qualifications

• Bachelor of Science Degree or equivalent business experience required.
• 3 plus years of experience in the design and development of complex business systems preferably in the Property & Casualty insurance industry.
• Good working and solid background knowledge of core business analysis practices & utilization of various techniques.
• Successful elicitation, prioritization, documentation, and organization of requirements.
• Ability to document and analyze business and system processes.
• Ability to provide recommendations for business and/or system processes.
• Effective and successful requirement estimation.
• Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
• Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
• Flexible team player who can work in a fast-paced environment where ambiguity exists, and priorities are subject to change.
• Ability to successfully collaborate with all Project Sponsors/Governance, Core Project & Delivery Team participants.
• Ability to share knowledge and train others.
• Ability to multi-task (i.e., successfully work on several projects at the same time).
• Ability to work independently as well as effectively on medium to large projects.
• Demonstration of timely delivery of projects.
• Ability to professionally manage challenging situations.
• Must be proficient in Word and Excel.
• 3 plus years of experience in Commercial Property & Casualty insurance required.

The expected salary range for this role is ($58,500.00 - $90,000.00).

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.