Lead Product Owner

AmTrust Financial Services, Inc.; United States; On-site; USD 114,700 - 155,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401(k) Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is seeking a Lead Product Owner to advance operational initiatives and manage high-impact projects across claims and operations. This role requires 8+ years in product management and a deep understanding of the claims domain.

The ideal candidate will drive system improvements, collaborate with stakeholders, and lead cross-functional teams to enhance business results. A competitive compensation package and benefits including medical, dental, and 401(k) plans are offered.

Qualifications

• 8+ years of experience in product management, claims, or insurance operations.
• Strong verbal and written communication skills.
• Demonstrated leadership and collaborative ability.

Responsibilities

• Drive complex, cross-functional initiatives from discovery to delivery.
• Analyze workflows and processes for operational improvement.
• Manage large projects while communicating with stakeholders.

Skills

Product management

Claims domain knowledge

Analytical skills

Leadership

Microsoft products

Communication

Change management

Education

BA/BS degree in finance, insurance, management, or business administration

Job description

Overview

The Lead Product Owner leads a major product domain within claims & operations, advancing operational initiatives and projects across the claims & operations organization. The position requires both strategic and tactical capabilities to drive continuous improvement and enhanced business results in claims. The Lead Product Owner is primarily responsible for the most complex, highest‑impact initiatives while reporting directly to the Assistant Vice President.

Responsibilities

• Drive the most complex, cross‑functional, high‑impact initiatives from discovery through delivery and adoption.
• Partner with product and business stakeholders to develop critical business requirements utilized to support system and technical enhancement efforts throughout the designated business units.
• Analyze workflows and processes to identify opportunities and implement or monitor processes to drive operational improvement.
• Drive system enhancement efforts and designated workstreams to completion to support project objectives and deliverables.
• Collaborate with business stakeholders to analyze, prioritize and evaluate business requirements to support evolving business needs throughout the deployment of system and technical enhancements.
• In partnership with claims leadership, develop and continually refine the end‑to‑end operating model, processes and workflows for effectiveness and efficiency.
• Execute on key strategic initiatives with minimal oversight or direction.
• Independently manage large projects or initiatives while communicating effectively with senior leaders and line‑of‑business stakeholders to advance projects forward.
• Collaborate and partner with internal line‑of‑business resources and stakeholders to execute high‑priority initiatives and projects that span across the broad organization.
• Apply a continuous improvement cycle to analyze current operational processes and performance, recommending solutions for improvement when necessary.
• Own change management and implementation planning across the domain, ensuring smooth rollout and adoption of new processes and capabilities.
• Plan and drive implementation and adoption of new capabilities through effective change management, training, and stakeholder enablement.

Qualifications

• 8+ years of experience in product management, claims, or insurance operations, with deep claims domain knowledge.
• In‑depth knowledge and experience within claims and/or insurance operations.
• Strong verbal and written communication skills.
• Demonstrated leadership and collaborative ability with a multi‑functional team throughout the organization.
• Advanced analytical skills.
• Ability to prepare presentation documents and present to executive leadership.
• Advanced computer skills including Microsoft products.
• Proven ability to manage organizational change and influence adoption of new ideas or innovative approaches.
• Ability to develop reports, metrics, and improvement plans.
• Adaptability to changing situations, requirements, or priorities.
• Ability to effectively influence, engage and motivate others.
• Ability to mentor, train, and lead within the organization.
• Leadership skills: ability to plan, organize, delegate, and develop direct reports.
• Effective communication skills: ability to obtain information from others and deliver information orally and in written form.
• Ability to carry out detailed written and verbal instructions.
• Ability to work with little supervision and direction.

Preferred

• BA/BS college degree preferred; knowledge and skills from studies in finance, insurance, management, or business administration a plus.
• Professional designations such as CPCU, ARM, AIC, adjuster licensing or other industry training programs a plus.

Salary

The expected salary range for this role is $114,700–$155,000 per year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401(k) Savings Plans, and Paid Time Off.

Diversity & Inclusion

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain, and develop the best talent available. We see diversity as more than just policies and practices; it is an integral part of who we are as a company, how we operate, and how we see our future.