Business Systems Analyst I

State of North Carolina - Health & Human Services; North Carolina; Hybrid; USD 58,000 - 101,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks a Business Systems Analyst I (S) to support the Child Support Services program, researching, testing, and improving statewide systems used for case management and financial operations. You will collaborate with technical leads and management to plan system changes and draft detailed requirements and specifications.

Hybrid work options are available.

Qualifications

• Bachelor's degree plus two years of related programmatic experience.
• Strong analytical proficiency with interpreting federal and state child support laws.
• Experience with ACTS and child support program functions is preferred.

Responsibilities

• Research and test issues affecting ACTS, portals, and web apps.
• Lead or participate in requirements gathering for system enhancements.
• Develop and document business requirements and draft system specifications.
• Analyze and modify applications to align with program standards.
• Draft detailed test plans and perform testing for changes and enhancements.
• Participate in User Acceptance Testing for changes to the child support system.
• Support development and testing for data warehouse functions and interfacing systems.
• Test web-related production tickets using ticketing software.
• Plan with partners and management for system modifications.
• Conduct quality assurance reviews to ensure compliance with procedures.
• Monitor system performance to prevent production interruptions.

Skills

ACTS proficiency

Program expertise

Analytical skills

Office suite

Systems testing

Education

Bachelor's degree in related field

Job description

Agency Dept of Health and Human Services Division Social Services Job Classification Title Business Systems Analyst I (S) Position Number 60042133 Grade NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Business Systems Analyst I supports the North Carolina Child Support Services program by researching, testing, and improving statewide systems used for child support case management and financial operations. Working within the Systems and User Support Unit, the position resolves system issues, develops and documents business requirements, and assists with the design and modification of applications that support child support functions. This role participates in development and testing activities for system enhancements and integrated applications, including data warehouse and web-based tools. Collaboration with technical leads, partners, and management is essential for planning and implementing system changes. The position also monitors system performance and conducts quality assurance reviews to maintain reliability and prevent production interruptions.

Key Duties

• Research and test issues affecting ACTS, federal and state child support portals, and web applications.
• Lead or participate in business requirement‑gathering sessions for system enhancements.
• Develop and document business requirements and draft system specifications for new or modified programs.
• Analyze and modify existing applications to ensure alignment with applicable child support program standards.
• Draft detailed test plans and perform testing for system changes and enhancements.
• Participate in User Acceptance Testing for changes to the child support system and integrated applications.
• Support development and testing for data warehouse functions and other systems interfacing with child support programs.
• Research and test web‑related production support tickets using system ticketing software.
• Participate in planning sessions with partners, technical leads, and management for system modifications.
• Perform quality assurance reviews to ensure adherence to established procedures and standards.
• Monitor system performance to identify issues and prevent production interruptions.

Knowledge, Skills, and Abilities / Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00. Recruitment Range: $57,983.00 - $60,471.00. Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Intermediate‑level program expertise demonstrated through hands‑on experience working with multiple components of the North Carolina Child Support Services program or other social service programs.
• Strong analytical proficiency demonstrated through researching, interpreting, and applying Federal and State child support laws when assessing system behavior and program requirements.
• Proven operational skill using the Automated Collection and Tracking System (ACTS) demonstrated through navigating cases, troubleshooting system issues, and supporting child support program functions.
• Intermediate technical proficiency with Microsoft Office Suite demonstrated through preparing documentation, organizing data, and supporting analysis for system enhancements and testing activities.
• Demonstrated experience evaluating automated system processes through researching, testing, and validating system behaviors across portals, data warehouse interfaces, and ticket‑based support workflows.

This Position Is Funded In Part Through Federal Funds

This Position Is A Hybrid Work Option

About the Division of Social Services (DSS)

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self‑reliance and self‑sufficiency for individuals and families.

About the Child Support Services (CSS)

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website forState Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Bachelor's degree from appropriately accredited institution in a discipline related to the area of assignment plus two years of programmatic experience related to the area of assignment
• An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

If there are any questions about this posting, please contact Talent Acquisition at [e-mail].