Business Systems Analyst - Health IT & Process Improvement

Highmark Health; Northern (KY); Hybrid; USD 58,000 - 90,000; Full time

Job summary

Highmark Health is seeking a Business Analyst to support stakeholders of a system application, handling user inquiries and enhancements. You will analyze how users work with the application, identify improvements, and define solutions that may include training, process changes, or changes to business rules.

You will trace requirements through to test plans and collaborate with developers and testers. You will mentor junior resources and ensure compliance with standards such as SOC 2 while

Qualifications

• Required High School Diploma/GED.
• Preferred Bachelor's Degree in Information Systems or Business Administration/Management.
• 3-5 years in a relevant operational area including 1-3 years of technical application experience.
• Preferred 1-3 years in the Health Insurance Industry.
• 1-3 years in Lean/Six Sigma.

Responsibilities

• Work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Participate in the full project life cycle by actively participating on project teams based on experience and need.
• Support various aspects of requirements testing to ensure minimal production defects.
• Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project lifecycle.
• Run system reports and/or create ad-hoc reports, pulling data from various sources.
• Analyze reports to ensure system performance and/or results.
• Effectively communicate with team members, customers, partners, and management by reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
• Other duties as assigned.

Skills

Leadership

Process Improvement

Analytical Skills

Problem-Solving

Communication Skills

Presentation Delivery

Customer Service

Strategic Thinking

Travel

Education

Bachelor's Degree in Information Systems or Business Administration/Management

High School Diploma/GED

Job description

Highmark Health is seeking a Business Analyst to support stakeholders of a system application, handling user inquiries and enhancements. You will analyze how users work with the application, identify improvements, and define solutions that may include training, process changes, or changes to business rules.

You will trace requirements through to test plans and collaborate with developers and testers. You will mentor junior resources and ensure compliance with standards such as SOC 2 while