Business Systems Analyst - Fraud Analytics (Hybrid)

Charter Communications, Inc.; Overland Park (KS); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Charter Communications, Inc. (Spectrum) is seeking a Business Systems Analyst to design and optimize dashboards and reports that drive fraud detection effectiveness and operational efficiency.

You will partner with stakeholders to translate business needs into clear metrics, wireframes, and technical specifications, delivering data-driven insights across the organization. In this hybrid role, you’ll build dashboards in MicroStrategy or Tableau/Power BI, validate data quality, and communicate

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years in business systems or IT-related experience.

Responsibilities

• Gather requirements with stakeholders and translate into metrics and wireframes.
• Build and maintain dashboards in MicroStrategy, Tableau, Power BI, or Looker with filters and role-based access.
• Build reports linking operational metrics to fraud outcomes to identify bottlenecks and improvement opportunities.
• Analyze complex business partners' operations to identify automation opportunities.
• Provide technical expertise in identifying, evaluating, and developing cost-effective systems that meet user requirements.
• Prepare clear summaries for stakeholders (weekly updates, incident recaps).
• Maintain data quality: validate report inputs, reconcile discrepancies across systems, and elevate data issues to improve accuracy and reliability of fraud reporting.

Skills

SQL proficiency

Dashboard reporting

Requirements gathering

Stakeholder management

Data interpretation

Problem solving

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

Charter Communications, Inc. (Spectrum) is seeking a Business Systems Analyst to design and optimize dashboards and reports that drive fraud detection effectiveness and operational efficiency.

You will partner with stakeholders to translate business needs into clear metrics, wireframes, and technical specifications, delivering data-driven insights across the organization. In this hybrid role, you’ll build dashboards in MicroStrategy or Tableau/Power BI, validate data quality, and communicate