Business Systems Analyst

Spectrum; Overland Park (KS); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Spectrum is seeking a data and analytics professional to transform business systems and deliver insights that drive fraud prevention and operational excellence. The role blends SQL, dashboard development, and stakeholder collaboration in an office with a hybrid schedule, and up to one remote day per week.

You'll partner with stakeholders to define requirements, build dashboards in MicroStrategy/Tableau/Power BI/Looker, and translate business needs into technical specs while ensuring data quality

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years business systems or IT-related experience.
• Ability to read, write, speak and understand English.
• Advanced Knowledge of SQL for data analysis, reporting, and troubleshooting.
• Ability to build, maintain, and enhance dashboards and reports to support business analysis and decision-making.
• Ability to translate business needs into technical specifications.
• Proficiency with requirement gathering, gap analysis, and stakeholder management.

Responsibilities

• Partner with stakeholders to gather requirements and translate into metrics and wireframes.
• Build, optimize, and maintain dashboards in MicroStrategy (or Tableau/Power BI/Looker), including filters, drill paths, and role-based access.
• Build reports linking operational metrics to fraud outcomes to identify bottlenecks and improvement opportunities.
• Analyzing complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems.
• Providing technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
• Prepare clear summaries for stakeholders (weekly updates, incident recaps).
• Maintain data quality: validate report inputs, reconcile discrepancies across systems, and elevate data issues to improve accuracy and reliability of fraud reporting.

Skills

English communication

SQL for data analysis

Dashboard reporting

Requirements gathering

Stakeholder management

Data quality assurance

Independent and collaborative work

Analytical mindset

Problem solving

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

MicroStrategy

Tableau

Power BI

Looker

Excel

Word

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Transform Business Systems at Spectrum: Define and design innovative solutions that streamline processes and drive meaningful change. By leveraging your analytical skills and technical expertise, you’ll deliver systems that elevate business outcomes and ensure seamless performance across the organization. Leave a lasting impression by advancing Spectrum’s mission through impactful technology solutions.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make An Impact

• Partner with stakeholders to gather requirements; translate into clear metrics, definitions, and wireframes.
• Build, optimize, and maintain dashboards in MicroStrategy (or Tableau/Power BI/Looker), including filters, drill paths, and role-based access.
• Build reports linking operational metrics to fraud outcomes (losses, false positives, dispute cycle times) to identify bottlenecks and improvement opportunities.
• Analyzing complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
• Providing technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Prepare clear summaries for stakeholders (weekly updates, incident recaps).
• Maintain data quality: validate report inputs, reconcile discrepancies across systems, and elevate data issues to improve accuracy and reliability of fraud reporting.

Required Qualifications

What You’ll Bring to Spectrum

Education

• Bachelor’s degree or equivalent experience

Experience

• 2+ years business systems or IT-related experience

Skills

• Ability to read, write, speak and understand English
• Ability to prioritize, organize and manage multiple projects and priorities simultaneously
• Advanced Knowledge of SQL for data analysis, reporting, and troubleshooting
• Ability to build, maintain, and enhance dashboards and reports to support business analysis and decision-making
• Ability to translate business needs into technical specifications
• Proficiency with requirement gathering, gap analysis, and stakeholder management
• Strong problem-solving skills and attention to detail
• Ability to work both independently and collaboratively
• Ability to analyze and interpret data
• Ability to quickly identify business problems and opportunities
• Effective oral and written communication skills with all levels of management
• Knowledge of software applications such as Word and Excel
• Knowledge of applicable systems
• Collaborate in a dynamic team environment and work independently as needed

BSY310 2026-82467 BSY310 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.