Business Systems Analyst, External Partner Integrations

Liberty Mutual Group; Boston, Northern (MA, KY); Hybrid; USD 137,000 - 257,000; Full time

Job summary

Liberty Mutual in Boston seeks a Director, State Operations to lead state performance, oversee P&L, and drive growth across defined markets. This role combines strategic pricing, underwriting alignment, and cross-functional collaboration with Product, Claims, Marketing and Distribution.

The position requires MBA or equivalent experience, strong quantitative and leadership skills, and 8–10+ years in state-level management or related areas.

Qualifications

• MBA or equivalent experience.
• Strong quantitative analysis and decision-making skills.
• Excellent written and oral communication; analytical, influencing and leadership abilities.
• 8–10+ years of progressively responsible state-business experience.

Responsibilities

• Establish objectives for state growth and profitability.
• Develop, review, and implement strategies across sales, service, underwriting, pricing and claims.
• Collaborate with Product and other departments to maximize program effectiveness while staying compliant.
• Monitor market changes, regulatory and competitive factors impacting programs.
• Manage relationships with regulatory agencies and industry bodies; represent the company at meetings.

Skills

Quantitative analysis

Decision making

Written communication

Oral communication

Analytical

Influencing

Leadership

Education

MBA or appropriate experience

Job description

# Director, State OperationsBoston, Massachusetts, United States • Remote, Remote, United States + 1 moreRemoteID: 2026-262174---## Job Description#### Job CategoryProduct Management#### Typical Starting Salary$163,500 - $229,500#### Minimum Salary$137,000.00#### Maximum Salary$257,000.00#### ScheduleFull-Time#### Flexible Time Off Annual Accrual - days20#### Application Deadline10/16/2026#### Travel25%---**Description** Responsible for state(s) with moderate environment and competitive market. Directly accountable for state profit and loss including performance against plan. Responsible for establishing, monitoring and influencing all aspects of state growth and performance. Directs the analysis, development and management of pricing and underwriting strategies in a state(s). Tracks and responds to changes in the market, such as regulatory issues, legislative issues, and competitive practices. Coordinates activity between all parts of US Retail Market (USRM) including Product, Distribution, Claims, Marketing and Underwriting. Business strategic initiatives for state(s) will determine scope of duties. **Responsibilities** * Establishes objectives for the state(s) in terms of growth and profitability.* Develops, reviews, and implements strategies through the integration of the sales, service, underwriting, pricing and claims functions.* Collaborates within Product and other functional departments to maximize effectiveness of programs while maintaining compliance within the state(s).* Monitors the market place and identifies competitor and industry changes impacting effectiveness or compliance of current programs.* Monitors catastrophe exposure in the state(s) and develops appropriate strategies to manage the exposure at an acceptable level.* Examines all relevant data and works with the appropriate teams to implement changes in pricing position, underwriting standards, sales growth, and claims handling.* Manage relationship with regulatory agencies and industry organizations. Represents the company at various insurance industry meetings and committees. Communicates with DOI and assures completion of required filings.* Works with the various distribution channels in the state to develop new business volume and quality standards and objectives, and to monitor the quality of new business sales results.* Partners with Global Compliance and Product Compliance during Market Conduct Exams.**Qualifications*** MBA or appropriate experience* Highly developed quantitative analysis and decision making skills* Excellent written and oral communication, analytical, influencing and leadership skills also required* 8 to 10 or more years progressively responsible work experience required with previous experience in managing a state`s business plan or a combination of sales, service, underwriting and claims functions**About Us****Pay Philosophy:** The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.