Senior Underwriter, Equipment Breakdown

Liberty Mutual Group; Boston (MA); Hybrid; USD 204,000 - 366,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Work Arrangements

Top-Notch Retirement Plan

Career Development

Health & Wellness

Commitment to an inclusive environment

Customer first mentality

Continuous improvement and innovation

Job summary

Liberty Mutual is seeking a Senior Claims Leader to drive exceptional claims experiences and cost performance across 300+ professionals in multiple states. You will lead teams, partner with underwriters, and align capacity with business growth while managing risk and talent development.

The role requires 10+ years of experience in leading large operations, a bachelor’s degree, and the ability to work within or near major hub offices. Some remote work is possible.

Qualifications

• Advanced knowledge of insurance and claims handling.
• Strong analytical skills with data-driven decision making.
• Excellent leadership, decision-making, communication and interpersonal skills.

Responsibilities

• Leads, motivates and delivers claims outcomes through others.
• Sets region priorities and directs teams toward opportunities.
• Develops talent pools and fosters a learning culture in a data-driven environment.
• Communicates trends and regulatory impacts to stakeholders.
• Maintains strong relationships with customers, agents and brokers throughout the claim lifecycle.

Skills

Change Management

Insurance

Sales

Education

Bachelor's degree or equivalent

Job description

Use your resume to have jobs recommended that align with your skills.Upload your resume- Relevant skills and experience will be listed so you know why those jobs are recommended## Job Description#### Job CategoryClaims#### Typical Starting Salary245,000 - 285,000#### Minimum Salary$204,000.00#### Maximum Salary$366,000.00#### ScheduleFull-Time#### Flexible Time Off Annual Accrual - days25#### Application Deadline10/8/2026#### Travel10%-**Description**As a key member of the U.S. Casualty (USC) Claims Leadership Team, this role is accountable for delivering an exceptional claims experience while driving loss cost performance, expense discipline, and talent outcomes across a multi-state organization of 300+ Claims professionals. Leads teams of Claims Specialists serving customers across GRS Segments - Major Accounts and Helmsman Management Services - spanning Auto and General Liability lines across all levels of claim complexity.This leader plays a central role in enabling Liberty Mutual's continued growth in Mobility Solutions segments, partnering closely with Underwriting to align claims capacity and operational readiness with the pace of business expansion. The role combines hands-on leadership of claims operations with strategic accountability for financial outcomes, emerging risk management, and organizational talent development - while positioning Liberty Mutual as a global employer of choice.**Responsibilities*** Leads, motivates and inspires delivery of business results/claims outcomes through others.* Sets region priorities and provides direction to focus teams on areas of greatest opportunity.* Creates a vision and talent strategy to develop staff and create talent pools to ensure availability of future talent. Engages, attracts and retains diverse exceptional claims talent and holds others accountable for attracting and developing talent.* Manages resources to ensure best in class service and outcomes.* Fosters a learning culture that facilitates continuous improvement in a data driven environment.* Communicates within Claims and Stakeholders any trends or legal changes impacting outcomes or business results.* Interfaces with key Customers, Agents and Brokers at point of sale, throughout the lifecycle and as a thought leader on technical matters, to provide an exceptional customer experience.* Maintains strong working relationships within and outside GRS Claims to ensure delivery on claims` customer value proposition.**This can be a remote position, but ideally we are looking to hire someone who is located within** **50 miles of one of the following GRS Claims hub offices: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; or Weatogue, CT.** **For those who reside within 50 miles of one of these hub locations, the in-office requirement is 2 days per week. Please note this policy is subject to change.****Qualifications*** Advanced knowledge of insurance and claims handling* Strong analytical skills, experience with data driven decision making* Excellent leadership, decision-making, communication, negotiation and interpersonal skills* Demonstrated experience leading in a changing environment* Open to risk taking and challenging the status quo* Bachelor`s degree or equivalent training required, 10+ years of experience related to leading large and complex operations* Advanced degree preferred**Pay Philosophy:** The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.**Fair Chance Notices**## Get MatchedUpload your resume to have jobs recommended that align with your skills. Uploading your resume is not a formal application for employment.### Popular Skills of Previous Hires* Change Management* Insurance* Sales### Years of Experience of previous hires<2 - 0%0.000002-4 - 0%0.000004-8 - 0%0.000008+ - 100%3.00000## Perks and Benefits### Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.### Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.### Top-Notch Retirement PlanWe help you prepare for the future through our 401(k) plan. Our plan provides a 100% match for up to 5% per pay period and an additional 3% annual match for all employees employed on 12/31 each year.### Career DevelopmentFrom regular coaching and planning to paid training, licensing, and tuition reimbursement for approved courses, we're dedicated to your continued growth, because we know it leads to continued success### Health & WellnessYou'll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits - including progressive parental benefits and support.### Commitment to an inclusive environmentLiberty Mutual fosters an inclusive workplace where employees and customers of all backgrounds feel valued, supported, and empowered to contribute their best.### Customer first mentalityYour ability to prioritize the needs of our customers will always be embraced and appreciated.### Continuous improvement and innovationOur teams are constantly experimenting with new ways to protect our customers.