Director, State Operations

Liberty Mutual Insurance; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Liberty Mutual Insurance seeks an executive to lead state profitability and growth. You will set objectives, guide pricing, underwriting, and claims strategy while coordinating across US Retail Market partners.

The role requires MBA or equivalent experience, deep quantitative analysis, and strong leadership. You will monitor market changes, regulatory filings, and collaborate with sales, product, distribution, and claims teams to optimize state performance.

Qualifications

• MBA or appropriate experience
• Highly developed quantitative analysis and decision making skills
• Excellent written and verbal communication, analytical, influencing and leadership skills required
• 8–10+ years of progressively responsible experience managing a state's business plan across sales, service, underwriting and claims

Responsibilities

• Sets objectives for growth and profitability in the state(s).
• Develops and implements strategies across sales, service, underwriting, pricing and claims.
• Collaborates with Product and other departments to maximize program effectiveness and compliance.
• Monitors market changes impacting program effectiveness or compliance.
• Monitors catastrophe exposure and develops mitigations.
• Analyzes data to update pricing, underwriting standards, sales growth and claims.
• Manages regulatory relationships; represents the company at industry meetings; files with DOI.
• Works with distribution channels to grow new business and monitor quality.
• Partners with Global Compliance and Product Compliance during Market Conduct Exams.

Skills

Quantitative analysis

Leadership

Strategic planning

Communication

Education

MBA or equivalent

Job description

Description

Responsible for state(s) with moderate environment and competitive market. Directly accountable for state profit and loss including performance against plan. Responsible for establishing, monitoring and influencing all aspects of state growth and performance. Directs the analysis, development and management of pricing and underwriting strategies in a state(s). Tracks and responds to changes in the market, such as regulatory issues, legislative issues, and competitive practices. Coordinates activity between all parts of US Retail Market (USRM) including Product, Distribution, Claims, Marketing and Underwriting. Business strategic initiatives for state(s) will determine scope of duties.

Responsibilities

• Establishes objectives for the state(s) in terms of growth and profitability.
• Develops, reviews, and implements strategies through the integration of the sales, service, underwriting, pricing and claims functions.
• Collaborates within Product and other functional departments to maximize effectiveness of programs while maintaining compliance within the state(s).
• Monitors the market place and identifies competitor and industry changes impacting effectiveness or compliance of current programs.
• Monitors catastrophe exposure in the state(s) and develops appropriate strategies to manage the exposure at an acceptable level.
• Examines all relevant data and works with the appropriate teams to implement changes in pricing position, underwriting standards, sales growth, and claims handling.
• Manage relationship with regulatory agencies and industry organizations. Represents the company at various insurance industry meetings and committees. Communicates with DOI and assures completion of required filings.
• Works with the various distribution channels in the state to develop new business volume and quality standards and objectives, and to monitor the quality of new business sales results.
• Partners with Global Compliance and Product Compliance during Market Conduct Exams.

Qualifications

• MBA or appropriate experience
• Highly developed quantitative analysis and decision making skills
• Excellent written and oral communication, analytical, influencing and leadership skills also required
• 8 to 10 or more years progressively responsible work experience required with previous experience in managing a state`s business plan or a combination of sales, service, underwriting and claims functions

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco