Business Systems Analyst eCommerce Loyalty Platforms

EITACIES Inc.; Phoenix (AZ); Hybrid; USD 80,000 - 110,000; Full time

Job summary

EITACIES Inc. is seeking a Business Systems Analyst in Phoenix, AZ, focusing on eCommerce and loyalty platforms. This role will support a digital transformation initiative, modernizing customer-facing systems and APIs.

The ideal candidate will have over 6 years of experience in digital commerce and mobile applications and will be proficient in collaborating with engineering teams. Familiarity with Agile/Scrum methodologies is essential for success in this position.

Qualifications

• 6+ years of experience as a Business/System Analyst.
• Strong background in eCommerce and mobile application platforms.
• Experience supporting loyalty programs and digital commerce initiatives.

Responsibilities

• Support a large-scale digital transformation initiative.
• Modernize customer-facing systems and loyalty ecosystems.
• Partner with engineering and product teams for requirement gathering.

Skills

eCommerce platforms

mobile applications

customer engagement

Agile/Scrum

API integrations

Job description

Business Systems Analyst (eCommerce & Loyalty Platforms)

Tempe, AZ (Onsite/Hybrid)

Looking for a System Analyst who has worked at the intersection of digital commerce, loyalty programs, mobile applications, and customer experience platforms. This role will support a large-scale digital transformation initiative focused on modernizing customer-facing systems, loyalty ecosystems, digital ordering experiences, and API-driven integrations.

Requirements

• 6+ years of experience as a Business/System Analyst
• Strong background in eCommerce and mobile application platforms
• Experience supporting loyalty programs, customer engagement platforms, or digital commerce initiatives
• Understanding of QSR (Quick Service Restaurant) operations, digital ordering, checkout, promotions, and customer journeys
• Experience working with APIs, microservices, integrations, and modern cloud-based architectures
• Ability to gather requirements, create user stories, define acceptance criteria, and partner closely with engineering and product teams
• Experience working in Agile/Scrum environments

Nice to Have

• AWS cloud exposure
• Identity and authentication platforms (SSO, OAuth, Customer Identity)
• API modernization or orchestration programs
• CBAP, CCBA, Agile BA, or Product Owner certifications