Business Systems Analyst, DentaQuest (Remote)

National African-American Insurance Association (NAAIA); United States; Remote; USD 67,000 - 101,000; Full time

Job summary

An established industry player is seeking a Business Systems Analyst to join their dynamic team. This role is pivotal in supporting the Sales team and clients by providing technical expertise and driving project implementations. You will collaborate with internal teams to ensure that all integrations meet client expectations while maintaining high-quality standards. The position offers a chance to work on diverse projects involving EDI solutions, with a strong focus on dental claims processing. Join a company that values inclusivity and offers a comprehensive benefits package to support your career growth and well-being.

Benefits

Generous Vacation Time

401(k) Employer Match

Flexible Work Environment

Medical Coverage

Paid Family Leave

Sabbatical Program

Life and AD&D Insurance

Stock Purchase Options

Qualifications

• 2+ years as a Business Systems Analyst or similar role.
• Experience with EDI transactions for dental and medical claims.
• Strong analytical skills with a focus on data quality.

Responsibilities

• Support Sales team and clients as a technical point of contact.
• Drive implementations and ensure quality standards.
• Document requirements and maintain data integrity.

Skills

Business Analysis

SQL

Agile Methodologies

Communication Skills

Data Analysis

Project Management

Interpersonal Skills

Education

Bachelor's Degree

Certification in Business Analysis

Tools

Visio

Excel

Word

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

The opportunity:

The resource supports our Sales team and Clients by being a technical point of contact to set expectations, provide updates and drive implementations through to completion. Support IT goals and objectives by working closely with internal Scrum team members and Stakeholders to ensure that integrations and implementations exceed Client expectations. Work within a distributed team to document, prioritize, develop, test, and release small to large scale EDI solutions with Clients located across the country.

How you will contribute:

• Demonstrated ability to drive to deadlines, balancing multiple priorities, and ensuring quality standards with minimal oversight

• Provide strategic analysis to define and improve standard solutions, standard deliverables, and templates

• Work with IT and business users to evaluate data and extract requests and recommend viable short- and long-term solutions

• Work on large- and small-scale projects for new business implementations and maintaining existing client implementations with a significant focus on dental encounters, claims, eligibility, and enrollment via 837, 835, 999, 834, 277 EDI standards

• Ability to document and maintain requirements using source to target maps, data dictionary, process documentation and team defined standards, using tools such as Visio, Word, and Excel

• Ability to perform ad hoc data analysis and reconciliation using complex SQL queries

• Working knowledge of Agile and Scrum methodologies

• Ensure data quality through scenario-based testing

• Other duties as needed or required

What you will bring with you:

• Must have at least 2 years of experience as a Business Systems Analyst, Business Analyst, Systems Analyst or Data Analyst

• Excellent organization and prioritization skills with strong ability to shift focus as necessary to meet deadlines

• Excellent interpersonal, listening, oral and written communication skills

• Ability to communicate technical details to technical and non-technical resources

• Ability to facilitate a conference/video call, in-person meeting with clients and internal team members

• Knowledge of dental or medical insurance claims processing

• Experience in the EDI transactions supporting dental and medical claims processing

• Familiarity with appropriate handling of Personal Health Information (PHI) data

• Familiarity with various file structures, such as XML, character delimited, and EDI

Salary Range: $67,300 - $101,000

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Business Analysis - Systems

Posting End Date:

29/05/2025