Business Systems Analyst, Clinical - IT

Hawaii Pacific Health; Honolulu (HI); On-site; USD 102,000 - 127,000; Full time

Job summary

Hawai2i Pacific Health is seeking an IT professional to provide application support to user departments, acting as liaison between clinical community, vendors, and the IS Department. The role emphasizes Tier 2 support of applications and translating high-level requirements into functional specifications for system changes.

The position requires at least a bachelors degree and 1 year of clinical workflow or EMR support experience, with strong collaboration across IT and clinical teams.

Qualifications

• Bachelors Degree in Computer Science, Business, Health Care or related field, or equivalent combination of education, training, and/or experience.
• One (1) year of clinical workflow experience to include taking, deciphering/interpreting and placing physician orders into electronic medical systems OR one (1) year experience supporting an Electronic Medical Record system to include working with clinical users to determine their needs and manage the change to those specifications including troubleshooting systems issues and modifying the applications.
• Experience in supporting information systems. Experience in analyzing workflow and implementing changes in workflow.

Responsibilities

• Provide Tier 2 application support to user Departments.
• Act as the key liaison between the Clinical community, vendors, and the IS Department.
• Translate customers high-level requirements into functional specifications for the IS Department and manage changes to such specifications.
• Use a variety of platforms to provide automated systems applications to customers.
• Codes, defines criteria, performs testing, debugging, documents, and maintains programs.

Skills

Clinical workflow experience

EMR support

Information systems support

Education

Bachelor7s Degree in Computer Science, Business, Health Care or related field

Job description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices. Our EMR Inpatient team is responsible for support and maintenance of electronic medical records for inpatient hospitals.

Under the general direction of the Manager of Information Systems Department or designee, provides application support to user Departments. Acts as the key liaison between the Clinical community, vendors, and the IS Department. Responsible for Tier 2 support of applications. Translates customers’ high-level requirements into functional specifications for the IS Department and manages changes to such specifications. Uses a variety of platforms to provide automated systems applications to customers. Responsible for gathering, compiling, and synthesizing information with regard to technology processes and/or systems. Codes, defines criteria, performs testing, debugging, documents, and maintains programs.

Location: Harbor Court

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: Yes

Req ID 33335

Pay Range: 101,982 - 127,483 USD per year

Category: Information Technology

Minimum Qualifications: Bachelor’s Degree in Computer Science, Business, Health Care or related field, or equivalent combination of education, training, and/or experience. One (1) year of clinical workflow experience to include taking, deciphering/interpreting and placing physician orders into electronic medical systems OR one (1) year experience supporting an Electronic Medical Record system to include working with clinical users to determine their needs and manage the change to those specifications including troubleshooting systems issues and modifying the applications. Experience with computers.

Experience in supporting information systems. Experience in analyzing workflow and implementing changes in workflow.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.