Business Systems Analyst - Change & UAT Specialist

Fairygodboss; Birmingham (AL); On-site; USD 52,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

PNC is seeking a Business Systems Analyst to drive change management for system enhancements and process improvements. Based in Pittsburgh, PA, Columbus, OH, Strongsville, OH, Birmingham, AL or Dallas, TX, you will coordinate requirements, process mapping, and adoption activities across IT and business teams.

You will lead UAT planning, stakeholder engagement, and training efforts to ensure smooth deployment and sustainable benefits for the organization.

Qualifications

• Knowledge of change management processes and methodologies.
• Experience gathering requirements and translating them into functional specs.
• Ability to coordinate multiple stakeholders and manage risk.

Responsibilities

• Assist with organizational change management activities for system enhancements, process improvements, and technology initiatives by assessing impacts, identifying risks, and developing strategies that support successful adoption and business readiness.
• Partner with business stakeholders, project teams, and technical resources to gather requirements, understand current-state and future-state processes, and align change initiatives with business objectives and operational needs.
• Develop and execute change management plans, including stakeholder engagement strategies, communication plans, training programs, and adoption metrics to drive user acceptance and maximize business value.
• Facilitate change impact assessments, workflow analysis, and process mapping activities to evaluate organizational impacts and ensure effective transition planning across affected teams and functions.
• Coordinate User Acceptance Testing (UAT) efforts by engaging business users, developing test scenarios, validating business processes, and ensuring solutions meet organizational requirements prior to deployment.
• Create and maintain change management documentation, training materials, process guides, communication artifacts, and knowledge resources to support sustainable adoption and operational continuity.

Skills

Change Management

Requirements Gathering

Stakeholder Engagement

User Acceptance Testing (UAT)

Process Mapping

Training Programs

Education

Bachelor's degree

Job description

PNC is seeking a Business Systems Analyst to drive change management for system enhancements and process improvements. Based in Pittsburgh, PA, Columbus, OH, Strongsville, OH, Birmingham, AL or Dallas, TX, you will coordinate requirements, process mapping, and adoption activities across IT and business teams.

You will lead UAT planning, stakeholder engagement, and training efforts to ensure smooth deployment and sustainable benefits for the organization.