Business Systems Analyst (BSA)

ZealHire Inc.; Frisco, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ZealHire Inc. is seeking a Business Systems Analyst (BSA) for the Consumer Goods Retail Execution domain. This hybrid role bridges business analysis and quality assurance to ensure Salesforce CG Cloud solutions meet business needs and support real-world field execution.

The BSA will partner with Product, Engineering, and Business teams to define acceptance criteria, validate end-to-end solutions, and ensure alignment with KPIs for field sales and merchandising.

Qualifications

• Salesforce CG Cloud certification preferred.
• Bachelor’s degree in related field or equivalent experience.
• Typically 8+ years of experience.
• Must have 5+ years of DSD industry experience.
• Hands-on experience with Consumer Goods retail execution processes.

Responsibilities

• Act as the retail execution domain expert and translate needs into testable acceptance criteria.
• Design and execute functional, integration, and UAT testing across CG Cloud and field capabilities.
• Collaborate with Product, Engineering, and QA to triage defects and certify release readiness.
• Participate in Agile ceremonies and contribute to backlog refinement and sprint planning.

Skills

Retail execution

QA testing

Acceptance criteria

Agile/Scrum

Education

Bachelor’s degree

Tools

Salesforce CG Cloud

CI/CD tools

Job description

Business Systems Analyst (BSA) | JPC-7801

USC/GCneed LinkedIn, VISA DLThey would need to relocate to Dallas and work a hybrid modelOnly Accenture and KDP implementsConsumer GoodsCloud - Ex people required

We are seeking a Business Systems Analyst (BSA) – Consumer Goods Retail Execution who brings deep retail execution expertise and a strong focus on quality. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Consumer Goods (CG) Cloud solutions meet business needs, support real-world field execution, and are delivered with high quality.

The BSA serves as a domain expert and quality gatekeeper, partnering with Product, Engineering, and Business teams to define clear acceptance criteria and validate solutions end to end.

• Act as the retail execution domain expert, ensuring Salesforce Consumer Goods Cloud solutions support real-world field workflows such as store visits, tasks, surveys, promotions, and Perfect Store execution
• Partner with Product Managers and business stakeholders to clarify requirements, identify edge cases, and translate retail execution needs into clear, testable acceptance criteria
• Serve as a quality gatekeeper, validating that solutions are not only technically sound but operationally usable by field sales and merchandising teams
• Design and execute functional, integration, and user acceptance testing (UAT) across CG Cloud and related field/mobile capabilities
• Plan and implement testing (e.g., regression, functional, data validation, system integration, load, or performance tests) for new and existing functionality.
• Identify gaps early in the delivery lifecycle to reduce rework, defects, and downstream business impact
• Collaborate closely with Engineering, System Integrators, and QA resources to triage defects, validate fixes, and certify release readiness
• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
• Participate actively in Agile ceremonies, including backlog refinement, sprint planning, reviews, and go live readiness discussions
• Provide input into release decisions by assessing business readiness, execution risk, and quality outcomes
• Ensure delivered functionality aligns with retail execution KPIs and operational success metrics, not just stated requirements
• Oversee, design, implement, and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation.

Job Qualifications

• Salesforce CG Cloud or related Salesforce certification (preferred)
• Bachelor’s degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience.
• Typically, 8+ years of experience.
• Must have 5+ years of DSD industry experience
• Demonstrated hands-on experience with Consumer Goods retail execution processes, such as store visits, merchandising, promotions, tasks, surveys, and instore compliance
• Experience working with Salesforce platforms, preferably Consumer Goods (CG) Cloud or comparable field execution solutions. Familiarity with mobile or offline execution scenarios
• Proven ability to translate business requirements into clear, testable acceptance criteria
• Strong experience executing functional, integration, and user acceptance testing (UAT) from a business user perspective
• Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
• Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
• Should have strong analytical, critical thinking, process modeling and decision making skills
• Native-level proficiency/fluent in English.
• Experience working in DevOps and Agile technology environments. (preferred)

$000,000 – $000,000 Salary range is not shown on the candidate portal