Business Systems Analyst

University of Massachusetts Amherst; Westborough (MA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

The University of Massachusetts Amherst seeks a Business Systems Analyst within UITS to provide functional support for PeopleSoft Financials and related enterprise integrations across all campuses and the President's Office.

The role focuses on analyzing complex business needs, translating requirements into effective technology solutions, and collaborating with business stakeholders, developers, and IT teams in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent in Information Systems, Accounting, Finance, Business, or related field.
• 3-5 years of progressively responsible experience in IT, accounting, financial systems, or related business systems environment.
• Strong critical thinking and problem-solving skills with persistence and creativity in troubleshooting.
• Experience learning and using PeopleSoft Query and advanced Excel.
• Experience with software development life cycle activities, including requirements analysis, testing, implementation, and change management.

Responsibilities

• Provide independent functional support for PeopleSoft Financial applications, including Asset Management, General Ledger, and PeopleSoft security.
• Independently analyze, troubleshoot, and resolve application and operational issues, identify root causes, and recommend appropriate solutions.
• Develop and execute test scenarios to validate system functionality, enhancements, integrations, and system changes.
• Independently collaborate with business stakeholders, developers, and technical team members to analyze requirements and coordinate implementation of assigned system enhancements.
• Coordinate unit, regression, integration, and user acceptance testing for assigned enhancements and projects, including test planning, execution, issue tracking, and resolution.

Skills

PeopleSoft

Advanced Excel

Analytical thinking

Troubleshooting

SDLC

Education

Bachelor's degree in Information Systems / related field

Tools

SQL

Job description

Job Summary

The University Information Technology Services (UITS) department of the University of Massachusetts President's Office is seeking a Business Systems Analyst to provide functional support for PeopleSoft Financials and related enterprise integrations serving all UMass campuses and the President's Office. This is an opportunity to contribute to both reliable operation of financial systems and the ongoing modernization of the University's technology environment.

The Business Systems Analyst works independently with business and technical teams to analyze complex business needs, identify opportunities for process and system improvements, and develop practical solutions for PeopleSoft and related enterprise systems, serving as a trusted functional resource that translates business requirements into effective technology solutions. UITS is transforming to adopt new capabilities such as cloud architecture, DevOps, and agile, and the role requires a consultative mindset focused on adaptive, fit-for-purpose approaches.

Essential Functions

• Provide independent functional support for PeopleSoft Financial applications, including Asset Management, General Ledger, and PeopleSoft security.
• Independently analyze, troubleshoot, and resolve application and operational issues, identify root causes, and recommend appropriate solutions.
• Develop and execute test scenarios to validate system functionality, enhancements, integrations, and system changes.
• Independently collaborate with business stakeholders, developers, and technical team members to analyze requirements and coordinate implementation of assigned system enhancements.
• Coordinate unit, regression, integration, and user acceptance testing for assigned enhancements and projects, including test planning, execution, issue tracking, and resolution.

Other Functions

• Develop and maintain knowledge content, functional documentation, and support resources.
• Provide functional support for internal and external system interfaces, including analysis and coordination of interface-related issues and changes.

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and experience, preferably in Information Systems, Accounting, Finance, Business, or a related field.
• 3-5 years of progressively responsible experience in IT, accounting, financial systems, or a related business systems environment.
• Strong critical thinking and problem-solving skills, with persistence and creativity in troubleshooting and resolving complex issues.
• Demonstrated ability to learn and effectively use tools such as PeopleSoft Query and advanced Excel.
• Experience with software development life cycle activities, including requirements analysis, testing, implementation, and change management.

Preferred Qualifications

• Experience supporting PeopleSoft Financials or another enterprise financial application, particularly Asset Management, General Ledger, and Security.
• Experience analyzing, supporting, or coordinating integrations between PeopleSoft Financials, PeopleSoft Payroll, and third-party systems.
• Experience working in a Higher Education environment, preferably within a complex, multi-campus organization.
• Experience using SQL for data analysis, troubleshooting, and system validation.

Working Conditions

This role has a hybrid work model, with periodic weekend and evening work for system maintenance, upgrades, and project implementations, and participation in an on-call rotation.