Business Systems Analyst

The Hanover Insurance Group; United States; Hybrid; USD 85,000 - 115,000; Full time

Job summary

The Hanover Insurance Group is seeking a Business Systems Analyst to design, enhance, and support financial systems that drive organizational outcomes. You will liaise between business stakeholders and technical teams, capturing requirements and delivering scalable technology solutions.

The role combines business process expertise with IT capabilities, focusing on data governance, analytics, and integration.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field.
• 5-8 years of experience as a Business Systems Analyst supporting complex business and technology initiatives.
• Proven ability to gather, analyze, and document business and technical requirements, collaborate with cross-functional teams, and deliver solutions that drive operational effectiveness.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with experience in data management, data analysis, data integration, and database technologies.
• Experience with corporate financial systems and related business processes is preferred, along with financial acumen and understanding of planning, forecasting, reporting, and analytics.
• Demonstrated ability to identify process improvement opportunities, influence stakeholders, mentor team members, and translate business needs into scalable technology solutions.
• Experience with financial concepts and analytics tools such as Essbase, SmartView, Oracle Cloud Products (Hyperion), VBA, and SQL is preferred, along with technical development skills in SQL, Essbase Calculation Scripts, Microsoft Access, and Visual Basic.

Responsibilities

• Partners with business and technology teams to support, enhance, and optimize financial systems that drive business outcomes.
• Gather and document business and technical requirements, analyzing processes, delivering solutions that improve operational efficiency.
• Serve as a key liaison between stakeholders, IT teams, and vendors, ensuring technology solutions align with business needs and enterprise standards.
• Lead financial initiatives, support solution design, testing, and deployment activities, and provide guidance to team members while driving continuous improvement.

Skills

Analytics

Problem solving

Communication

Stakeholder Mgmt

Process improvement

Data governance

Education

Bachelor's degree in IT, CS, Business, Finance or related

Tools

Essbase

SmartView

Oracle Hyperion

VBA

SQL

MS Access

Visual Basic

Job description

We are looking to hire a Buisness System Analyst to join our team. This role is eligible for hybrid or remote.

This is a full time, exempt role.

POSITION OVERVIEW

The Business Systems Analyst (BSA) is responsible for designing, enhancing, and supporting business systems that drive organizational objectives and business outcomes. Serving as a key liaison between business stakeholders and technical teams, the BSA acts as the primary point of contact for system functionality, providing expertise on both business processes and technical capabilities. This role leverages a strong understanding of information systems, business operations, and process improvement to analyze business needs, elicit and document requirements, and support the development and implementation of effective technology solutions. The BSA ensures that business and technical requirements are clearly defined, communicated, and aligned with strategic goals.

IN THIS ROLE YOU WILL

• Partners with business and technology teams to support, enhance, and optimize financial systems that drive business outcomes.
• Gather and document business and technical requirements, analyzing processes, and delivering solutions that improve operational efficiency and support strategic objectives.
• Serve as a key liaison between stakeholders, IT teams, and vendors, ensuring technology solutions align with business needs and enterprise standards.
• Lead financial initiatives, support solution design, testing, and deployment activities, and provide guidance to team members while driving continuous improvement.

WHAT YOU NEED TO APPLY

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field

• 5-8 years of experience as a Business Systems Analyst supporting complex business and technology initiatives.
• Proven ability to gather, analyze, and document business and technical requirements, collaborate with cross-functional teams, and deliver solutions that drive operational effectiveness.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with experience in data management, data analysis, data integration, and database technologies.
• Experience supporting corporate financial systems and related business processes is preferred, along with strong financial acumen and an understanding of financial planning, forecasting, reporting, and analytics.
• Demonstrated ability to identify process improvement opportunities, influence stakeholders, mentor team members, and translate business needs into scalable technology solutions.
• Strong analytical, problem-solving, and communication skills with expertise in Finance, business process analysis, data governance, and systems implementation
• Experience with financial concepts and analytics tools such as Essbase, SmartView, Oracle Cloud Products (Hyperion), VBA, and SQL is preferred, along with technical development skills in SQL, Essbase Calculation Scripts, Microsoft Access, and Visual Basic.