Business Systems Analyst

Anthropic; San Francisco (CA); Hybrid; USD 205,000 - 270,000; Full time

Benefits offered by this job

Equity donation matching

Generous vacation and parental leave

Flexible working hours

Job summary

Anthropic is seeking a Business Systems Analyst to join the BizTech team. You will translate business needs into scalable technical solutions, configure systems, and document processes to support rapid growth.

You’ll drive automation, manage vendor evaluations, and collaborate with stakeholders across the organization to ensure reliable, integrated systems. The role requires strong analytical, communication, and documentation skills, with a focus on bridging business and technical teams while

Qualifications

• Bachelor’s degree or equivalent required for the role.
• 5+ years of experience as a Business Systems Analyst or similar in a tech environment.
• Experience with API integrations and iPaaS solutions.
• Vendor management and knowledge of contract considerations.
• Strong documentation skills and ability to translate requirements into specs.

Responsibilities

• Drive end-to-end delivery of technical projects from conception through launch.
• Configure and customize business systems, including workflows and integrations.
• Manage vendor evaluation, contracts, SLAs, and ongoing performance.
• Create and maintain system documentation with process flows and specs.
• Lead knowledge management initiatives and manage technical risk.
• Analyze processes, identify automation opportunities, and drive optimization.
• Translate technical concepts for non-technical stakeholders.
• Conduct system testing, validation, and user acceptance testing.
• Provide ongoing end-user training and support.
• Monitor system performance and usage metrics for improvements.
• Collaborate with cross-functional teams to ensure seamless integrations.
• Stay current with technologies and best practices in business systems management.

Skills

Analytical thinking

Requirements gathering

Stakeholder communication

Documentation

Vendor management

Process optimization

Automation

Cross-functional collaboration

Project management

API integrations

Education

Bachelor’s degree in related field

Tools

SQL

ITIL

Knowledge management systems

iPaaS platforms

Job description

About the role

As a Business Systems Analyst on Anthropic's BizTech team, you'll play a crucial role in bridging the gap between business needs and technical solutions. You'll translate complex business requirements into technical specifications and architectural decisions, ensuring engineering teams build solutions that scale with our rapid growth. You'll work closely with stakeholders across the organization to understand their requirements, configure systems, and ensure our business technology ecosystem operates efficiently and effectively. This role combines analytical thinking with technical expertise to design, implement, and maintain systems that drive operational excellence.

You'll be responsible for analyzing business processes, gathering requirements, and translating them into technical solutions. As we continue to scale rapidly, you'll help ensure our systems and processes evolve to meet the growing demands of our organization while maintaining the high standards of efficiency and reliability that Anthropic requires.

Responsibilities

• Drive end-to-end delivery of technical projects from conception through launch
• Configure and customize business systems to meet specific organizational needs, including user permissions, workflows, and integrations
• Manage technical vendor evaluation for business applications, including contract negotiations, service level agreements, and ongoing vendor performance assessment
• Create and maintain comprehensive system documentation, including process flows, user guides, configuration specifications, and technical documentation
• Lead knowledge management initiatives to ensure institutional knowledge is captured, organized, and accessible to all team members
• Own technical risk assessment and mitigation strategies
• Analyze current business processes and identify opportunities for automation and optimization
• Act as a liaison between technical teams and business users, translating complex technical concepts into user-friendly language
• Conduct system testing, validation, and user acceptance testing for new implementations and updates
• Provide ongoing support and training to end-users across the organization
• Monitor system performance and usage metrics to identify areas for improvement
• Collaborate with cross-functional teams to ensure business systems integrate seamlessly with other platforms
• Stay current with emerging technologies and industry best practices in business systems management

You may be a good fit if you:

• Have 5+ years of experience as a Business Systems Analyst or similar role in a technology-focused environment
• Possess strong analytical and problem-solving skills with the ability to break down complex business processes
• Have experience with systems configuration and customization across various business applications
• Are skilled at requirements gathering and translating business needs into technical specifications
• Excel at documentation creation and maintenance, with exceptional attention to detail
• Have experience managing vendor relationships and evaluating technology solutions
• Are an effective communicator who can bridge the gap between technical and non-technical stakeholders
• Thrive in a fast-paced environment with changing priorities and requirements
• Have experience with API integrations and iPaaS solutions
• Have a passion for process improvement and automation
• Are proactive and self-directed with the ability to manage multiple projects simultaneously
• Care about the societal impacts of your work and are excited about contributing to AI safety

Strong candidates may also:

• Have experience with enterprise level business systems
• Have knowledge of database management and SQL
• Have experience with project management methodologies (Agile, Scrum, etc.)
• Have certifications in relevant business systems or project management
• Have experience with business intelligence and reporting tools
• Have worked in high-growth startup environments
• Have knowledge of ITIL or other IT service management frameworks
• Have experience implementing knowledge management systems or intranets

Deadline to apply: None. Applications will be received on a rolling basis.

Annual Salary

$205,000—$270,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Benefits

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.