Business Systems Analyst

American Speech-Language-Hearing Association; Rockville (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

American Speech-Language-Hearing Association in Rockville, MD seeks a Business Systems Analyst to facilitate software solutions for staff and members. You will work with cross-functional teams to analyze needs, translate them into actionable requirements, and support iterative design, testing, and continuous improvement.

Responsibilities include eliciting objectives, guiding third-party software evaluations, and ensuring clear communication with stakeholders.

Qualifications

• Knowledge of requirements lifecycle management and iterative elaboration techniques.
• Familiarity with software development lifecycle phases.
• Experience with Jira, Confluence, Azure DevOps or similar tools.
• Experience developing and executing test plans to validate software against acceptance criteria.
• Basic knowledge of REST, GraphQL and webhooks.

Responsibilities

• Elicit and understand high-level business objectives and identify potential solutions.
• Translate goals into detailed technical requirements for implementation teams.
• Guide units through evaluating and selecting third-party software systems and partners.
• Use modern work and knowledge management tools for task definition, planning, and stakeholder communication.
• Provide ongoing monitoring, technical support, and continuous improvement for software solutions.
• Communicate project status and milestones to stakeholders and leadership.
• Analyze daily technical support requests to facilitate rapid fault resolution by development teams.
• Act as de facto project manager for operational initiatives outside the main portfolio.
• Pursue continuing education and stay updated on emergent technologies and standards.

Skills

Requirements lifecycle

Agile concepts

Jira/Confluence

Test planning

REST/GraphQL

Education

Bachelor's degree in related field

Tools

Jira

Confluence

Azure DevOps

Job description

I. Purpose

The Business Systems Analyst plays a critical role in facilitating the selection, design, and implementation of software solutions that enable organizational staff to deliver valuable services to members and their professional communities. In this role, you will collaborate closely with stakeholders on diverse, cross-functional teams to identify and analyze business needs, translate these into clear and actionable requirements, and support teams through iterative design, implementation, testing, and continuous improvement efforts.

II. Key Responsibilities

1. Elicit and understand high-level business objectives and use available resources to identify and recommend potential solutions.


2. Utilize industry standard analysis techniques to progressively elaborate business goals into technical requirements sufficiently detailed to support implementation teams and inform testing and validation strategies.


3. Guide business units through the process of evaluating and selecting third-party software systems and partners.


4. Utilize modern work and knowledge management tools for task definition & planning, and stakeholder communication


5. Help maximize the useful life and value derived from software solutions by providing technical support, ongoing monitoring and communication, and participating in continuous improvement initiatives to add or enhance system capabilities


6. Participate on project teams as assigned, providing clear and effective communication to and from business stakeholders, project managers, and organization leadership to ensure complete transparency regarding project status and progress toward critical milestones


7. Provide analysis for daily technical support requests from organization staff, following up as needed to elicit and document sufficient detail, including reproduction steps, to facilitate rapid turnaround time and fault resolution by development teams


8. Serve as de facto project manager for operational initiatives managed outside the organization's primary project portfolio, including Information Systems infrastructure development and maintenance projects


9. Pursue continuing education and/or participate in relevant professional societies to stay apprised of emergent technologies and new standards for business analysis and software development

IV. Autonomy & Decision Making:

The Director of Business Systems Analysis assigns projects or tasks with broad objectives, constraints, and guidance. Required daily work proceeds independent of direct oversight. Progress toward key milestones is monitored and reported to organizational leadership directly or in collaboration with project managers in the Office of Business Excellence. Other key stakeholders are kept apprised of progress using established platforms, including Teams, Jira, and Confluence.

V. Qualifications & Skills

Knowledge typically acquired through:

• 2-3 years' experience in roles such as Business Analyst, Product Manager/Owner, Scrum Master, Agile Coach, or comparable role contributing to the success of digital products and services.


• A bachelor’s degree or equivalent in related discipline(s): computer, information and data sciences, product and project management, business administration


• Active certification by the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), or comparable credentialing body

Skills

• Understanding of requirements lifecycle management and iterative elaboration techniques necessary to synthesize high-level business goals into clear, concise, actionable objectives for implementation teams.


• Basic knowledge of the fundamental phases of the software development lifecycle.


• Experience with Jira, Confluence, Azure DevOps, or comparable work management tools.


• Experience developing and executing test plans to validate the correct function of software systems against acceptance criteria.


• Basic knowledge of modern database standards and integration methodologies such as REST, GraphQL, and webhooks.

VI. Universal Expectations of ASHA Staff

At ASHA, we believe in working together to make well-informed decisions that will advance the association and the discipline of human communication sciences and disorders; teamwork is vital to achieving our mission, vision, and maximizing impact. As committed stewards of the organization, we care deeply about our professions, members, and staff, and building a strong and welcoming community. We strive to ensure that everyone's voice is heard and valued. We are dedicated to helping each other grow and innovate by encouraging open communication and continual learning. Our focus is on delivering excellent service and value to members, advancing equity, and promoting diversity, inclusion, and the power of science and research.

VII. Equal Employment Opportunity (EEO)

ASHA is an equal opportunity employer. As such, it is ASHA’s policy to provide equal opportunity to all qualified applicants and employees without regard for race, sex (including pregnancy and gender identity), national origin, religion, marital status, disability, veteran status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions.

VIII. Disclaimer

This job description reflects the primary responsibilities of the job, but is not a detailed description of all duties which may be required of someone in the position. All ASHA staff are expected to take on additional responsibilities from time to time and to help their colleagues.

Bachelors

Equal Opportunity Employer
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