Business Systems Analyst

The American Speech-Language-Hearing Association; Rockville (MD); On-site; USD 99,000 - 110,000; Full time

Job summary

American Speech-Language-Hearing Association (ASHA) is seeking a Director of Business Systems Analysis to lead the design and implementation of software solutions that enable staff to deliver valuable services to members and their professional communities.

You will translate business needs into clear requirements and guide cross-functional teams through iterative design, testing, and continuous improvement.

Qualifications

• 2-3 years' experience in roles such as Business Analyst, Product Manager/Owner, Scrum Master, or comparable role contributing to digital products and services.
• A bachelor’s degree or equivalent in related discipline(s).
• Active certification by the IIBA, PMI, or comparable credentialing body

Responsibilities

• Elicit and understand high-level business objectives and use available resources to identify and recommend potential solutions.
• Utilize industry standard analysis techniques to elaborate business goals into technical requirements for implementation teams and testing.
• Guide business units through evaluating and selecting third-party software systems and partners.
• Use modern work and knowledge management tools for task definition, planning, and stakeholder communication.
• Provide technical support, monitor systems, and participate in continuous improvement initiatives.
• Participate on project teams with clear communication to stakeholders, PMs, and leadership on milestones.
• Provide analysis for daily technical support requests to facilitate rapid turnaround and fault resolution by development teams.
• Serve as de facto project manager for operational initiatives outside the primary project portfolio.

Skills

Jira

Confluence

Azure DevOps

Test plans

REST/GraphQL/webhooks

Education

Bachelor’s degree

IIBA/ PMI certification

Tools

Azure DevOps

Jira

Confluence

Job description

American Speech-Language-Hearing Association

Making effective communication, a human right, accessible and achievable for all.

Coach: Director of Business Systems Analysis

Salary Range (Non-Negotiable): $99,044– $110,049

FLSA Exemption Status: Exempt

Description

The Business Systems Analyst plays a critical role in facilitating the selection, design, and implementation of software solutions that enable organizational staff to deliver valuable services to members and their professional communities. In this role, you will collaborate closely with stakeholders on diverse, cross-functional teams to identify and analyze business needs, translate these into clear and actionable requirements, and support teams through iterative design, implementation, testing, and continuous improvement efforts.

Responsibilities

• Elicit and understand high-level business objectives and use available resources to identify and recommend potential solutions.


• Utilize industry standard analysis techniques to progressively elaborate business goals into technical requirements sufficiently detailed to support implementation teams and inform testing and validation strategies.


• Guide business units through the process of evaluating and selecting third-party software systems and partners.


• Utilize modern work and knowledge management tools for task definition & planning, and stakeholder communication


• Help maximize the useful life and value derived from software solutions by providing technical support, ongoing monitoring and communication, and participating in continuous improvement initiatives to add or enhance system capabilities


• Participate on project teams as assigned, providing clear and effective communication to and from business stakeholders, project managers, and organization leadership to ensure complete transparency regarding project status and progress toward critical milestones


• Provide analysis for daily technical support requests from organization staff, following up as needed to elicit and document sufficient detail, including reproduction steps, to facilitate rapid turnaround time and fault resolution by development teams


• Serve as de facto project manager for operational initiatives managed outside the organization's primary project portfolio, including Information Systems infrastructure development and maintenance projects


• Pursue continuing education and/or participate in relevant professional societies to stay apprised of emergent technologies and new standards for business analysis and software development

Knowledge Typically Acquired Through

• 2-3 years' experience in roles such as Business Analyst, Product Manager/Owner, Scrum Master, Agile Coach, or comparable role contributing to the success of digital products and services.


• A bachelor’s degree or equivalent in related discipline(s): computer, information and data sciences, product and project management, business administration


• Active certification by the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), or comparable credentialing body

Skills

• Understanding of requirements lifecycle management and iterative elaboration techniques necessary to synthesize high-level business goals into clear, concise, actionable objectives for implementation teams.


• Basic knowledge of the fundamental phases of the software development lifecycle.


• Experience with Jira, Confluence, Azure DevOps, or comparable work management tools.


• Experience developing and executing test plans to validate the correct function of software systems against acceptance criteria.


• Basic knowledge of modern database standards and integration methodologies such as REST, GraphQL, and webhooks.

EOE/minorities, women, persons with disabilities, veterans with disabilities and Vietnam veterans are encouraged to apply.

The American Speech-Language-Hearing Association (ASHA) is the national professional, scientific, and credentialing association for 247,000 members, certificate holders, and affiliates who are audiologists; speech-language pathologists; speech, language, and hearing scientists; audiology and speech-language pathology assistants; and students.

American Speech-Language-Hearing Association
2200 Research Blvd., Rockville, MD 20850
Members: 800-498-2071
Non-Member: 800-638-8255