Business Systems Analyst

Procom Consultants Group; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking a Business Systems Analyst for a contract opportunity in Plano, TX. The role involves consulting and administering Service Management applications while partnering with stakeholders to resolve issues. Ideal candidates should have a BA/BS in Computer Science or Information Systems and strong analytical skills. Experience with scripting languages and enterprise systems is crucial. This contract lasts over 5 months with an ASAP start date.

Qualifications

• Minimum of a BA/BS or equivalent with 3-5 years of experience supporting enterprise systems.
• Familiarity with service management applications is beneficial.
• Experience in requirements development, testing, or documentation.

Responsibilities

• Provide consulting, design, deployment, and administration of Service Management applications.
• Partner with key stakeholders to resolve issues.
• Track issues through support ticket logging and provide feedback.

Skills

Strong analytical skills

Advanced scripting development experience

Customer service skills

Interpersonal skills

Multi-tasking

Education

BA/BS in Computer Science or Information Systems

Tools

ServiceNow

HPE BSM

REST API

Perl

Java

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Business Systems Analyst

On behalf of our client, Procom Services is searching for a Business Systems Analyst for a contract opportunity in Plano, TX.

Business Systems Analyst Job Details

Business Systems Analyst will join the Enterprise Service Management team responsible for providing consulting, design, deployment and administration of Service Management application like HPE BSM, HPE uCMDB, ServiceNow, NewRelic. Responsibilities include partnering with key stakeholders to understand, troubleshoot, and resolve issues for the ESM team. May interface with user base and internal IT staff. Also responsible for issue tracking through the logging of support tickets, providing feedback to stakeholders on issue status, and issue resolution/closure. Debug interface issues. Requirement analysis, documentation and collaboration site maintenance is MUST for business system analyst.

Business Systems Analyst Mandatory Skills

• Minimum of a BA/BS (or equivalent with 3-5 years of experience supporting enterprise systems)
• Preference for Computer Science, Information Systems.
• Strong analytical skills with prior experience in enterprise systems, database, and integration support.
• Must have advanced scripting development experience using Perl, Groovy, Jython/Python or advanced level Client Code development using Java / REST API
• Familiarity with, and an aptitude for, service management applications will be beneficial.
• Knowledge of service management business processes and the HPE Service management tool will be preferred but is not essential.
• Candidate must be action oriented, proactive, able to multi-task, and set a demanding pace of execution.
• Strong customer service, business partnership, and interpersonal skills will be essential.
• Prior experience in requirements development/documentation, testing, scripting, share point maintenance or other querying Language is recommended.

Start Date

ASAP

Assignment Length

5+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.