Business Systems Analyst

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 52,000 - 105,000; Full time

Job summary

PNC Financial Services Group, Inc. invites a Business Systems Analyst to support day‑to‑day application operations across multiple locations in the US.

Based in Pittsburgh, Columbus, Strongsville, Birmingham, or Dallas, you will triage issues, troubleshoot systems, validate workflows, and analyze root causes to ensure reliability. You will partner with IT, QA, and business teams to refine requirements, create documentation, and drive testing, releases, and process improvements that boost

Qualifications

• Bachelor’s degree in a related field; or equivalent combination of education, certification, and experience, including military service.
• At least 1 year of professional experience in a related role or completion of a formal development program.
• Knowledge of application testing, business process modeling, and system testing.
• Experience with functional documentation, user acceptance testing, and release management.
• Strong analytical and problem‑solving skills with ability to prioritize work and manage multiple tasks.
• Excellent communication skills and ability to work effectively with cross‑functional stakeholders.

Responsibilities

• Lead day‑to‑day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis.
• Define, elicit, analyze, document, and refine business requirements, workflows, and functional specifications for system enhancements, integrations, and API‑driven initiatives.
• Design and execute User Acceptance Testing (UAT) and functional test plans; develop test scripts, coordinate testing cycles, and validate system changes across multiple environments.
• Create and maintain process documentation, workflow diagrams, data‑flow maps, and functional guides to promote cross‑functional alignment.
• Partner closely with IT teams, developers, QA analysts, and business stakeholders to investigate defects, assess downstream impacts, and ensure timely resolution of issues.
• Support software release management, change request processes, and production monitoring to maintain application stability and business continuity.
• Drive continuous improvement initiatives by identifying process optimization opportunities and recommending enhancements that improve user experience and operational efficiency.

Skills

Analytical skills

Communication skills

Problem solving

Cross‑functional collaboration

Prioritization

Education

Bachelor's degree

Job description

Position Overview

As a Business Systems Analyst in PNC's SRC organization, you will work in Pittsburgh, PA or Columbus, OH or Strongsville, OH or Birmingham, AL or Dallas, TX. You will lead day‑to‑day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis to ensure optimal system performance and reliability.

Responsibilities

• Lead day‑to‑day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis.
• Define, elicit, analyze, document, and refine business requirements, workflows, and functional specifications for system enhancements, integrations, and API‑driven initiatives.
• Design and execute User Acceptance Testing (UAT) and functional test plans; develop test scripts, coordinate testing cycles, and validate system changes across multiple environments.
• Create and maintain process documentation, workflow diagrams, data‑flow maps, and functional guides to promote cross‑functional alignment.
• Partner closely with IT teams, developers, QA analysts, and business stakeholders to investigate defects, assess downstream impacts, and ensure timely resolution of issues.
• Support software release management, change request processes, and production monitoring to maintain application stability and business continuity.
• Drive continuous improvement initiatives by identifying process optimization opportunities and recommending enhancements that improve user experience and operational efficiency.

Qualifications

• Bachelor’s degree in a related field; or equivalent combination of education, certification, and experience, including military service.
• At least 1 year of professional experience in a related role or completion of a formal development program.
• Knowledge of application testing, business process modeling, and system testing.
• Experience with functional documentation, user acceptance testing, and release management.
• Strong analytical and problem‑solving skills with ability to prioritize work and manage multiple tasks.
• Excellent communication skills and ability to work effectively with cross‑functional stakeholders.

Preferred Skills

• Application development, business management, business requirements, data flow diagram, design, group problem solving, process improvements, process mapping, release management, software solutions, UAT, and UX design.

Pay Transparency

Base Salary: $52,000.00 – $105,000.00 (may vary based on geographic location, market data, and individual skills, experience, and education).

Benefits

PNC offers comprehensive benefits including medical and prescription drug coverage, dental and vision insurance, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity and parental leave, holidays, occasional absence days, and vacation days that vary by career level.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, where applicable, the SAFE Act and FINRA.

Disability Accommodations

To request accommodation for the application process, email [e-mail] with subject “accommodation request” and include your name, the job ID, and preferred contact method. Alternatively call 877-968-7762 and say “Workday.” All information will be kept confidential.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information.