Business Systems Analyst

RIDE Mobility; Pasadena (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

RIDE Mobility is looking for a Business Systems Analyst to lead projects across CRM, ERP, and operational platforms. The candidate should bridge technical and business teams, enhancing system efficiency through collaborative efforts across departments.

This essential role requires 5+ years of experience, with a focus on communication, business analysis, and a solid background in system integrations. Join us to influence technology supporting organizational growth.

Qualifications

• 5+ years of experience in Business Systems, IT Business Analysis, or Systems Implementation.
• Strong ability to translate business needs into system solutions.
• Experience working across multiple business functions (Sales, Ops, Finance, Supply Chain, etc.).

Responsibilities

• Manage project scope, timeline, risks, dependencies, and stakeholder communication.
• Gather and translate business requirements into functional specifications.
• Support system testing (UAT), training, and go-live readiness.

Skills

Project delivery experience

Cross-functional collaboration

Business systems analysis

Bilingual (English and Chinese)

Education

Bachelor's degree in information systems, Computer Science, Business, Engineering, or related field

Tools

Microsoft Dynamics 365 CRM

SAP ERP

Agile/Scrum methodologies

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

Salary: 90K to 110K

About the Role

We are seeking a Business Systems Analyst with strong project delivery experience to lead enterprise system initiatives across CRM, ERP, and operational platforms.

This role is best suited for someone who can bridge business and technical teams and has hands‑on experience driving system implementations from design to go‑live.

You will work closely with stakeholders across Sales, Operations, Finance, Customer Service, and Supply Chain to deliver scalable system solutions that improve business efficiency.

Project & Delivery Ownership

• Manage project scope, timeline, risks, dependencies, and stakeholder communication
• Drive cross-functional alignment across business teams, IT, and external vendors
• Proactively identify blockers and drive resolution

Business Analysis & Process Improvement

• Gather and translate business requirements into:
  • Functional specifications
  • Process flows
• Analyze and optimize end-to-end business processes across systems
• Support solution design with a focus on scalability and operational efficiency

Systems & Technical Collaboration

• Partner with engineering and data teams on:
  • System integrations
  • Data flows
• Support platforms such as:
  • Microsoft Dynamics 365 CRM
  • SAP ERP
  • Other enterprise and operational systems
• Understand system architecture at a conceptual level (APIs, integrations, data models)

Implementation & Adoption

• Support system testing (UAT), training, and go-live readiness
• Drive user adoption and change management
• Monitor post-launch performance and recommend improvements

Required Qualifications

• Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field
• 5+ years of experience in Business Systems, IT Business Analysis, or Systems Implementation
• Experience working across multiple business functions (Sales, Ops, Finance, Supply Chain, etc.)
• Strong ability to translate business needs into system solutions
• Excellent communication and cross-functional collaboration skills
• Bilingual in English and Chinese (Mandarin)

Technical Expectations (Important)

• Solid understanding of:
  • System integrations
  • Data flows
  • APIs (conceptual level; coding not required)
• Experience working with technical teams on system enhancements and integrations

Preferred Qualifications

• Experience with:
  • Microsoft Dynamics 365 CRM
  • SAP ERP
• Experience in manufacturing, automotive, or supply chain-driven environments
• Familiarity with Agile / Scrum or hybrid delivery models
• Experience working with external vendors or system integrators
• Basic knowledge of SQL, reporting, or BI tools
• PMP / Scrum certification is a plus

What Makes You Successful in This Role

• You can drive projects forward in complex, cross-functional environments
• You are comfortable working with both business stakeholders and technical teams
• You have hands‑on experience delivering real system implementations, not just documentation
• You can balance big‑picture thinking with execution detail

Why Join Us

You will play a key role in driving high‑impact enterprise system initiatives that directly support business growth and operational efficiency. This is an opportunity to work on large‑scale systems while influencing how technology supports the organization.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.