Business Systems Analyst

The Jupiter Group, Inc; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The Jupiter Group, Inc is seeking an experienced IT Project Manager/Business Analyst to provide analytical expertise for implementing and supporting systems across the Commercial gas and liquids sectors.

You will drive requirements gathering, collaborate with stakeholders and IT teams, and manage projects within an Agile framework using standard sprint ceremonies and Jira. Strong communication and problem-solving skills are essential.

Qualifications

• 5+ years of hands-on knowledge developing/supporting enterprise applications.
• 5 years working knowledge of project management methodologies.
• 3 years minimum in integrated development environments.
• Extensive experience with business requirements gathering and documentation.
• Proven troubleshooting principles and software issue resolution techniques.
• Solid working knowledge of current technologies.
• Ability to present research on software development, testing strategies, and project management trends.
• College degree in CS/IS or 4–6 years equivalent work experience.

Responsibilities

• Lead definition, development and documentation of business requirements for projects.
• Serve as Project Manager using standard IT PM practices.
• Gather/analyze data to support business cases and system requirements.
• Generate reports with analytical findings and root causes.
• Design/test plans and cases to verify system functionality.
• Prioritize issues and enhancement requests across projects.
• Participate in on-call support rotations for supported applications.
• Assist in creating training materials and conducting sessions.

Skills

Enterprise apps

Project management

Development environments

Requirements gathering

Education

Bachelor's degree

Tools

Jira

ServiceNow

TestRail

Job description

The job purpose is to provide analytical expertise for the implementation and support of systems that meet requirements of the Commercial area, for both gas and liquids, via active participation in a cohesive team.

• Assist in the conceptualization and development of solutions (hardware, software, processes) that support business requirements
• Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle
• Work within an Agile team, preferably as a Solution Owner, that utilizes standard sprint ceremonies and manages work via the use Jira (or an equivalent tool)
• Collaborate with the appropriate parties, such as vendors, business users, or members of IT, to resolve problems or investigate opportunities as needed
• Create process models, specifications, diagrams and/or charges based upon user requirements to provide direction to other team members
• Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications
• Ensure all required system and compliance documentation is complete and accurate
• Develop and utilize standard templates to document/review business requirements and technical specifications
• Escalate support and project issues to Lead and/or IT management teams as they arise
• Provide data and input for generation of statistics and reports for management and/or team members to represent status of initiatives
• Participate in special projects and/or initiatives as needed, which could be project management for small, medium, or large initiatives

For assigned projects:

• Lead the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
• Serve in the role of Project Manager and utilize Boardwalk IT project management standards
• Gather and analyze data in support of business cases, proposed projects and system requirements
• Generate and compile reports based on analytical findings, complete with probably cause and possible to system issues
• Design, develop and perform test plans/cases to ensure that the system or application functions as specified
• Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis
• Participate in on-call support rotation, as required for functional applications supported
• Participate in the development or review of application training materials required to provide to the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as needed
• Assist in building an application support knowledgebase by documenting issues reported by users and the associated resolution process as requested by senior team members
• Record, track and document the problem-solving process utilized while researching alternatives to resolve issues reported by users
• Perform post-implementation follow-ups to ensure problems have been adequately resolved
• Participate in the development and execution of business continuity processes as requested by senior team members
• Research latest industry practices and technology trends to assist lead with providing advice to clients and members of the IT organization
• Work with IT management, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation

Required Skills, Knowledge, And Experience

• 5 years minimum of in-depth, hands‑on knowledge of developing/supporting enterprise applications
• 5 years working technical knowledge of project management methodologies
• 3 years minimum of hands on experience working in integrated development environments
• Extensive experience with business requirements gathering and documentation
• Proved experience with troubleshooting principles, methodologies and software issue resolution techniques
• Solid working knowledge of current technologies
• Ability to conduct, compile and present research in the following area(s): software development and delivery concepts, application testing strategies, project management methodology trends
• College or university degree in the field of computer science, information systems or related field of study, or 4 – 6 years equivalent work experience

Preferred Skills, Knowledge, And Experience

• Certifications applicable to the position are desirable
• Agile team experience – Solution Owner role
• Experience with specific phases and general knowledge of entire software development life cycle
• Good understanding of the organization’s goals and objectives
• Broad knowledge of programming languages and techniques
• Knowledge of applicable data privacy practices and laws, as well as industry specific regulations, such as FERC, NAESB, DOT, SOX, etc.
• Knowledge of TSA Security Directives
• Demonstrated ability in developing application specification and requirements documentation
• Knowledge of technology trends related to software application development and support
• Experience with commercial applications in natural gas/liquids midstream segment
• Strong knowledge of Jira, ServiceNow, TestRail