Business Systems Analyst

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group is seeking a Business Systems Analyst to support the Med. Expense team across finance, accounting, actuarial, technology, and operations. You will translate business needs into clear requirements, coordinate cross-functional delivery, and drive process improvements.

The role offers remote work from anywhere in the U.S., with in-office four days per week for Minneapolis or Washington, D.C. area.

Qualifications

• 4+ years of experience in a business analyst, business systems analyst, data analyst, accounting / finance operations, or comparable role
• 4+ years of experience gathering, analyzing, and documenting business requirements, functional requirements, reporting requirements, and system requirements across multiple stakeholders
• Experience creating and maintaining data dictionaries, field definitions, business rules, source-to-target mapping documentation, data lineage, and transformation requirements
• Experience documenting current-state and future-state workflows, process flows, decision points, handoffs, controls, and operational impacts
• Experience developing or supporting test plans, test scenarios, test cases, user acceptance testing, defect tracking, validation documentation, and business sign-off activities
• Experience analyzing data, identifying trends or variances, performing root cause analysis, and preparing information for business decision-making
• Experience supporting project delivery activities, including planning, prioritization, status communication, issue tracking, and meeting timeline commitments
• Proven working knowledge of standard business applications, Microsoft Office Suite, SharePoint, and collaboration tools
• Intermediate to advanced proficiency with Excel, including formulas, lookups, pivot tables, conditional formatting, and data validation techniques

Responsibilities

• Partner with Med. Expense stakeholders to gather, analyze, and document business, functional, reporting, and system requirements
• Serve as a business systems liaison between finance, accounting, actuarial, technology, operations, and reporting teams
• Support end-to-end analysis of medical expense data workflows, including intake, reconciliation, validation, issue resolution, and downstream reporting impacts
• Translate business needs into clear requirements, process flows, user stories, acceptance criteria, test scenarios, and implementation documentation
• Perform data analysis, root cause analysis, and impact assessments to support issue resolution, process improvement, and operational decision-making
• Support system enhancements, data integrations, reporting updates, and process changes through requirements definition, testing, validation, deployment readiness, and post-implementation support
• Develop and maintain detailed documentation, including business requirements, process maps, validation methodology, test results, controls, decisions, and version history
• Coordinate with internal stakeholders to support prioritization, scheduling, delivery timelines, data quality expectations, and business readiness activities
• Identify process improvement opportunities, recommend practical solutions, and help drive standardization, consistency, and operational excellence across Med. Expense processes
• Communicate technical, operational, and analytical findings clearly to both technical and non-technical audiences
• Support audit readiness, control documentation, and compliance-related activities as needed
• Promptly respond to service issues, resolve problems within scope, and elevate risks, blockers, or concerns as appropriate

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Systems Analyst will support the Med. Expense team by partnering with finance, accounting, actuarial, technology, and operational stakeholders to analyze business needs, define requirements, support data and process workflows, and help deliver accurate, timely medical expense reporting and operational solutions. This role will help translate business objectives into clear functional requirements, support system and data validation activities, and coordinate across teams to ensure solutions meet business, regulatory, and stakeholder expectations.

Additionally, the role requires the Business Systems Analyst to develop solid subject matter expertise in Med. Expense processes, data sources, controls, and reporting workflows. The analyst will work independently on assigned initiatives while collaborating closely with cross-functional partners to identify impacts, document requirements, support testing, resolve issues, and drive continuous improvement.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Partner with Med. Expense stakeholders to gather, analyze, and document business, functional, reporting, and system requirements
• Serve as a business systems liaison between finance, accounting, actuarial, technology, operations, and reporting teams
• Support end-to-end analysis of medical expense data workflows, including intake, reconciliation, validation, issue resolution, and downstream reporting impacts
• Translate business needs into clear requirements, process flows, user stories, acceptance criteria, test scenarios, and implementation documentation
• Perform data analysis, root cause analysis, and impact assessments to support issue resolution, process improvement, and operational decision-making
• Support system enhancements, data integrations, reporting updates, and process changes through requirements definition, testing, validation, deployment readiness, and post-implementation support
• Develop and maintain detailed documentation, including business requirements, process maps, validation methodology, test results, controls, decisions, and version history
• Coordinate with internal stakeholders to support prioritization, scheduling, delivery timelines, data quality expectations, and business readiness activities
• Identify process improvement opportunities, recommend practical solutions, and help drive standardization, consistency, and operational excellence across Med. Expense processes
• Communicate technical, operational, and analytical findings clearly to both technical and non-technical audiences
• Support audit readiness, control documentation, and compliance-related activities as needed
• Promptly respond to service issues, resolve problems within scope, and elevate risks, blockers, or concerns as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give your clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in a business analyst, business systems analyst, data analyst, accounting / finance operations, or comparable role
• 4+ years of experience gathering, analyzing, and documenting business requirements, functional requirements, reporting requirements, and system requirements across multiple stakeholders
• Experience creating and maintaining data dictionaries, field definitions, business rules, source-to-target mapping documentation, data lineage, and transformation requirements
• Experience documenting current-state and future-state workflows, process flows, decision points, handoffs, controls, and operational impacts
• Experience developing or supporting test plans, test scenarios, test cases, user acceptance testing, defect tracking, validation documentation, and business sign-off activities
• Experience analyzing data, identifying trends or variances, performing root cause analysis, and preparing information for business decision-making
• Experience supporting project delivery activities, including planning, prioritization, status communication, issue tracking, and meeting timeline commitments
• Proven working knowledge of standard business applications, Microsoft Office Suite, SharePoint, and collaboration tools
• Intermediate to advanced proficiency with Excel, including formulas, lookups, pivot tables, conditional formatting, and data validation techniques

Preferred Qualifications:

• Experience supporting medical expense, healthcare finance, accounting, actuarial, claims, provider, membership, or healthcare operations data
• Experience with data reconciliation, financial controls, audit support, reporting validation, or month-end/close-related processes
• Experience with source-to-target mapping, data transformation rules, interface documentation, reporting specifications, or data integration requirements
• Basic knowledge of SQL or other data query tools, including joins, aggregation, filtering, and data validation concepts
• Experience working in Agile, Waterfall, or hybrid project delivery environments
• Experience creating process documentation, business process flows, data dictionaries, test plans, user stories, or acceptance criteria

Soft Skills:

• Solid oral and written communication skills with the ability to explain complex information clearly
• Highly organized with solid attention to detail and follow-through
• Analytical mindset with solid critical thinking, problem-solving, and decision-support skills
• Ability to build effective partnerships across functional teams and levels of the organization
• Adaptable and able to manage competing priorities in a fast-paced, deadline-driven environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.