Business Systems Analyst

National Fuel Gas Company; Buffalo (NY); Hybrid; USD 70,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Life Insurance

Paid time off

Parental leave

Tuition reimbursement

Long-term disability insurance

Charitable giving programs

Paid holidays

Job summary

National Fuel Gas Company in Williamsville, NY is seeking a Business Systems Analyst to join the Information Technology department. The role focuses on liaison between business and IT, driving process improvements, automation opportunities, and technology solutions to enhance performance and compliance.

Responsibilities include translating business needs into actionable solutions, supporting Agile and Kanban teams, and developing roadmaps with stakeholders.

Qualifications

• Bachelor’s degree in General Business, Computer Science, MIS, or related field.
• Experience in environments utilizing Agile, Waterfall and Hybrid methodologies
• High level of initiative, professionalism, and leadership with strong interpersonal/communications skills
• Exceptional analytical and problem-solving skills with moderate‑to‑strong technical competencies
• Ability to work independently within a quickly changing environment. Effectively prioritize and execute tasks.
• Well organized and self‑motivated with strong customer service, project, and analytical skills

Responsibilities

• Serve as a trusted advisor, facilitator, and liaison between business areas, IT teams, vendors, and external partners, driving collaboration, stakeholder alignment, decision-making, and delivery of business value.
• Engage with business partners to understand processes, challenges, opportunities, and long-term objectives, identify process improvements, automation opportunities, and technology solutions that enhance operational performance, compliance, customer experience, and business outcomes.
• Champion innovation and emerging technologies by promoting programs, identifying and evaluating AI and automation opportunities, conducting formal and informal learning sessions, and helping business partners realize measurable value from technology investments.
• Support Agile Scrum and Kanban teams by translating business needs into actionable technology solutions, eliciting and documenting requirements, user stories, process flows, and business cases.
• Partner with Product Owners and business stakeholders to prioritize initiatives, refine backlogs, and develop business and technology roadmaps aligned to strategic objectives.
• Develop communications, presentations, spotlight articles, success stories, and other materials that share business outcomes, lessons learned, innovation achievements, and technology adoption successes across the organization.
• Foster a culture of collaboration, continuous improvement, innovation, and knowledge sharing throughout the organization.
• Perform other duties as assigned.
• This position is hybrid and will have an onsite requirement.

Skills

Agile

Waterfall

Hybrid methodologies

Analytical skills

Communication skills

Leadership

Independent work

Customer service

Education

Bachelor's degree in related field

Tools

Oracle Cloud ERP

Oracle HCM

Job description

Please reference position Business Systems Analyst in the subject line of email.

National Fuel is seeking a Business Systems Analyst for an outstanding career opportunity in our Information Technology department at our Williamsville, NY headquarters. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

• Serve as a trusted advisor, facilitator, and liaison between business areas, IT teams, vendors, and external partners, driving collaboration, stakeholder alignment, decision-making, and delivery of business value.
• Engage with business partners to understand processes, challenges, opportunities, and long-term objectives, identify process improvements, automation opportunities, and technology solutions that enhance operational performance, compliance, customer experience, and business outcomes.
• Champion innovation and emerging technologies by promoting programs, identifying and evaluating AI and automation opportunities, conducting formal and informal learning sessions, and helping business partners realize measurable value from technology investments.
• Support Agile Scrum and Kanban teams by translating business needs into actionable technology solutions, eliciting and documenting requirements, user stories, process flows, and business cases.
• Partner with Product Owners and business stakeholders to prioritize initiatives, refine backlogs, and develop business and technology roadmaps aligned to strategic objectives.
• Develop communications, presentations, spotlight articles, success stories, and other materials that share business outcomes, lessons learned, innovation achievements, and technology adoption successes across the organization.
• Foster a culture of collaboration, continuous improvement, innovation, and knowledge sharing throughout the organization.
• Perform other duties as assigned.
• This position is hybrid and will have an onsite requirement.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in General Business, Computer Science, Management Information Systems, or related field
• Experience in environments utilizing Agile, Waterfall and Hybrid methodologies
• High level of initiative, professionalism, and leadership with strong interpersonal/communications skills
• Exceptional analytical and problem-solving skills with moderate‑to‑strong technical competencies
• Ability to work independently within a quickly changing environment. Effectively prioritize and execute tasks.
• Well organized and self‑motivated with strong customer service, project, and analytical skills

PREFERRED QUALIFICATIONS:

• 7-10 years prior hands‑on experience in a Business Analyst or Product Owner role.
• Experience using analytics, reporting, dashboarding, or automation tools to improve business processes and support data‑driven decisions.
• Experience in the Energy Sector and/or Natural Gas Distribution and Transmission.
• Experience supporting Oracle Cloud ERP and/or Oracle HCM solutions, including business process analysis, requirements gathering, testing, training, reporting, and continuous improvement initiatives.

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live, work, and have 2,000+ employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

COMPENSATION AND BENEFITS:

The base salary range for this position is $70,000 – $98,000.

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

Medical and Prescription Drug Coverage Paid Company Holidays

Dental Coverage Parental Leave for Mothers and Fathers

Vision Coverage Tuition Reimbursement

401(k) with Company Match Life Insurance

Company Funded Retirement Savings Account Long Term Disability Insurance

Paid Time Off Charitable Giving Programs

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.