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Business Systems Analyst

SilverSearch, Inc.

Basking Ridge (NJ)

On-site

Full time

5 days ago
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Job summary

SilverSearch, Inc. is seeking a Business Systems Analyst in Basking Ridge, NJ. This role involves enhancing customer-facing systems, particularly on Salesforce. Responsibilities include support for Salesforce tools, troubleshooting, and requirements gathering. Ideal candidates should have 3-5 years of relevant experience and a strong understanding of Salesforce.

Qualifications

  • 3-5 years of experience in systems or business analysis.
  • Strong knowledge of Salesforce (Preferred: Sales/Service/Experience Cloud).
  • Effective communicator with strong documentation skills.

Responsibilities

  • Provide support for Salesforce and related tools.
  • Analyze business processes and identify system improvements.
  • Gather requirements and create documentation like user stories.

Skills

Salesforce
Business Analysis
Communication
Problem Solving

Tools

Jira
Excel
PowerPoint
Lucidchart

Job description

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This range is provided by SilverSearch, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $65.00/hr

Direct message the job poster from SilverSearch, Inc.

Senior Technical Recruiter @ SilverSearch, Inc

Business Systems Analyst (Right-to-Hire)

Location: Basking Ridge, NJ (3 days onsite)

This role supports customer-facing systems and tools, with a strong focus on Salesforce, including Experience Cloud. You’ll partner with stakeholders to enhance user experience, improve business workflows, and ensure platform stability and adoption.

Key Responsibilities:

  • Provide support for Salesforce and related tools
  • Troubleshoot user issues and coordinate resolutions
  • Analyze business processes and identify system improvements
  • Gather requirements and create documentation (user stories, test cases, training)
  • Assist in system testing, releases, and user training
  • Develop or maintain reports and dashboards to track usage and performance

Qualifications:

  • 3–5 years of experience in systems or business analysis
  • Strong knowledge of Salesforce (Sales/Service/Experience Cloud preferred)
  • Skilled in translating business needs into system requirements
  • Effective communicator with strong documentation and organizational skills
  • Proficient with Excel, Jira, PowerPoint, Lucidchart, or similar tools
  • Experience in Agile, Scrum, or Waterfall project environments
  • Background in CRM or customer portal support
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Contract
Job function
  • Job function
    Analyst and Information Technology
  • Industries
    Manufacturing

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