Business Systems Analyst

SilverSearch, Inc.; Basking Ridge (NJ); On-site; Full time

Job summary

SilverSearch, Inc. is seeking a Business Systems Analyst in Basking Ridge, NJ. This role involves enhancing customer-facing systems, particularly on Salesforce. Responsibilities include support for Salesforce tools, troubleshooting, and requirements gathering. Ideal candidates should have 3-5 years of relevant experience and a strong understanding of Salesforce.

Qualifications

• 3-5 years of experience in systems or business analysis.
• Strong knowledge of Salesforce (Preferred: Sales/Service/Experience Cloud).
• Effective communicator with strong documentation skills.

Responsibilities

• Provide support for Salesforce and related tools.
• Analyze business processes and identify system improvements.
• Gather requirements and create documentation like user stories.

Skills

Salesforce

Business Analysis

Communication

Problem Solving

Tools

Jira

Excel

PowerPoint

Lucidchart

Job description

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This range is provided by SilverSearch, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $65.00/hr

Direct message the job poster from SilverSearch, Inc.

Senior Technical Recruiter @ SilverSearch, Inc

Business Systems Analyst (Right-to-Hire)

Location: Basking Ridge, NJ (3 days onsite)

This role supports customer-facing systems and tools, with a strong focus on Salesforce, including Experience Cloud. You’ll partner with stakeholders to enhance user experience, improve business workflows, and ensure platform stability and adoption.

Key Responsibilities:

• Provide support for Salesforce and related tools
• Troubleshoot user issues and coordinate resolutions
• Analyze business processes and identify system improvements
• Gather requirements and create documentation (user stories, test cases, training)
• Assist in system testing, releases, and user training
• Develop or maintain reports and dashboards to track usage and performance

Qualifications:

• 3–5 years of experience in systems or business analysis
• Strong knowledge of Salesforce (Sales/Service/Experience Cloud preferred)
• Skilled in translating business needs into system requirements
• Effective communicator with strong documentation and organizational skills
• Proficient with Excel, Jira, PowerPoint, Lucidchart, or similar tools
• Experience in Agile, Scrum, or Waterfall project environments
• Background in CRM or customer portal support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst and Information Technology

• Industries

  Manufacturing

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