Business Systems Analyst

Soft Tech Consulting, Inc; Alexandria (VA); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short Term Disability

Long Term Disability

Life Insurance

PTO

Paid Holidays

Job summary

Soft Tech Consulting, Inc. in Alexandria, VA is seeking a customer-focused CMMS support specialist to implement and manage user outreach for an IBM Maximo 9.X system.

The role combines training, stakeholder engagement, user support, scheduling, and requirements gathering for a government client. Ideal candidates have strong communication skills, experience with COTS or web-based apps, and the ability to lead user discussions with government stakeholders.

Qualifications

• Three to five years of directly related experience preferred.
• Prior hands-on functional /testing knowledge with COTS and/or custom web-based application.

Responsibilities

• Support CMMS User Outreach and Communications Plan.
• Conduct interviews with stakeholders and end users to gather feedback and document requirements.
• Develop and analyze user surveys to measure satisfaction and identify trends.
• Coordinate two annual User Town Hall meetings and prepare communications.
• Serve as liaison between STAC/STOC and CMMS Tier III team for inquiries, Work Orders, Change Requests, etc.
• Monitor production Splunk dashboards to identify access issues and coordinate resolutions.
• Assist with functional testing, UAT, and documentation updates.
• Collaborate with cross-functional teams to improve customer engagement and user experience.
• Perform duties as assigned by the Program Manager.

Skills

Interviews with stakeholders

User outreach

Training delivery

MS Office Suite

Jira

Splunk

Communication

Education

Bachelor's degree in computer science or related field

Related disciplines degree

Tools

Jira

Testing tools

MS Office Suite

Splunk

Job description

Overview

UNITED STATES CITIZEN

MUST HAVE AT LEAST AN ACTIVE INTERIM SECRET CLEARANCE

100% ONSITE - ALEXANDRIA, VA

NO THIRD PARTY VENDORS

Salary: 65-84k/yr. BUT is dependent upon the candidates skills, experience, certifications and education as it pertains to this specific position

Soft Tech offers competitive BENEFITS in the areas of: Medical, Dental, Vision, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, and Paid Holidays

Soft Tech Consulting is seeking a highly motivated, customer-focused professional to support an IBM Maximo 9.X Computerized Maintenance Management System (CMMS) implementation and user outreach program for a government client. This position combines training, stakeholder engagement, user support, scheduling, project coordination, and requirements gathering activities.

The ideal candidate is an outgoing communicator who enjoys working with end users, facilitating meetings, conducting interviews, delivering training, and helping organizations improve business processes through technology. Prior IBM Maximo experience is preferred but not required. The ability to build relationships, communicate effectively, and lead discussions with users and government stakeholders is critical to success in this role.

Responsibilities

• Support the development and execution of the CMMS User Outreach and Communications Plan according to the Program’s annual goals and objectives.
• Conduct interviews with business stakeholders and end users to gather feedback, identify business and training needs, and document user requirements.
• Develop, administer, and analyze user surveys to measure customer satisfaction, identify trends, and summarize findings for the team.
• Coordinate and support two annual User Town Hall meetings, including planning, logistics, presentation materials, meeting facilitation, and follow-up communications.
• Prepare and disseminate user communications, including email broadcasts, maintenance notifications, release bulletins, outage notices, and other field announcements.
• Serve as the primary liaison between STAC/STOC and the CMMS Tier III team regarding general inquiries, Work Orders, Change Requests, and procedural updates.
• Assist in monitoring production Splunk dashboards to identify user access issues and proactively coordinate with affected users or with support teams for proper incident resolutions.
• Assist with application functional testing, user acceptance testing (UAT), and the development and maintenance of functional documentation, user guides, and standard operating procedures.
• Collaborate with cross-functional teams to improve customer engagement, enhance the user experience, and support the successful delivery of services.
• Perform duties and tasks as assigned by the Program Manager.

Qualifications

• Degrees in related disciplines, or a degree in computer science are preferred.
• Three to five years of directly related experience is preferred.
• Prior hands-on functional /testing knowledge/experience with COTS and/or custom web-based application is required.
• Strong written and verbal communication skills.
• Can-do attitude with a demonstrated ability to get things done under minimal supervision.
• Experience using MS Office Suite including Requirements tool such as Jira and Testing tools.
• US Citizen at a minimum an Interim DoD Secret Clearance.

About Us

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.

Soft Tech Consulting, Inc. is an Equal Opportunity Employer.