Business Systems Administrator

Astound Broadband; United States; Remote; USD 48,000 - 65,000; Full time

Job summary

Astound Broadband is looking for a Business Systems Administrator to support the Sales organization in a remote role. This position includes managing data accuracy, implementing business systems, and training sales representatives. A comprehensive benefits package is provided, supporting career development in a rapidly growing company.

Benefits

401k with employer match

Medical, dental, and vision insurance

Tuition reimbursement program

Employee discount program

Qualifications

• Experience with sales enablement tools and CRMs required.
• 1-2 years of related experience preferred.
• Passion for analyzing data is crucial.

Responsibilities

• Serve as a Subject Matter Expert for business system tools.
• Lead integration of business systems ensuring data accuracy.
• Train sales representatives on CRM best practices.

Skills

Communication

Problem-solving

Project management

Data analysis

Education

Bachelor’s degree in Business, Technology, or related field

High school diploma or equivalent

Tools

SugarCRM

Salesloft

MS Word

MS Excel

MS PowerPoint

Job description

Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary
The Business Systems Administrator sits within Business Services and will support all aspects of systems utilized by the Sales organization and all related strategic objectives and components for Astound Broadband. The position will be a remote based role with the candidate based preferably in Pennsylvania or Texas.

Duties and Responsibilities

• Serve as main point of contact and Subject Matter Expert for all business system tools, queries, and incoming requests.
• Lead the implementation and integration of any business systems with other relevant platforms and tools, ensuring data accuracy and consistency.
• Manage data changes -- data quality, cleanup, and verification process -- leveraging internal and external resources as necessary.
• Administer user licenses and access.
• Work with Commercial Sales, Operations, and Corporate management to understand and address business development-related needs, as well as drive adoption of CRM and other related platforms.
• Manage reporting process (out-of-the-box availability, as well as facilitating access to customized reports run by team) for business development, marketing, and communications data.
• Develop, track, and communicate analytics and other related measurements -- reporting on contact relationship growth, usage, changes, and other overall data that supports and drives team strategy.
• Train and onboard sales representatives and other team members on sales enablement and CRM usage and best practices.
• Continuously monitor and optimize the business systems' performance, troubleshoot issues, and provide timely support to users.
• Stay updated with the latest business systems features and industry trends to propose innovative solutions and improvements to our sales processes.
• Assist with analysis of data to facilitate business development research, trends, and chart actionable steps as appropriate.
• Other duties as assigned.

Requirements/Qualifications
Education:

• High school diploma or equivalent required. Bachelor’s degree in Business, Technology, or related field is preferred.

Experience:

• At least 1-2 years of experience with other sales enablement tools and CRMs is a plus.
• Experience with SugarCRM and Salesloft platform a plus.

Knowledge, Skills and Abilities:

• Passion for analyzing data and finding creative ways to integrate additional information and presenting it in clear, meaningful, and actionable ways.
• Problem-solving mindset with a proactive approach to resolving issues and challenges.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Computer proficiency (MS Word, MS Excel, MS PowerPoint)
• Flexible hours: Must be willing to work evenings, nights, and/or weekends if necessary.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
• Tuition reimbursement program
• Employee discount program

The base salary range in Pennsylvania and Texas for this position is $48,000-$65,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO:
Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless ofrace, color, religion, sex,gender,pregnancy,childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,genetic information, military or veteran status,citizenship,or other status or characteristic protected by applicable law.We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only):https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.