Business Support Technician II

West Bend Mutual Insurance Company; West Bend (WI); On-site; USD 51,262,000 - 64,071,000; Full time

Job summary

West Bend Mutual Insurance Company in West Bend, WI is seeking a Business Support Technician II to perform support and administrative tasks across multiple business units. Duties include data entry, mail, printing, scanning, policy distribution and content extraction, with adherence to established processes.

The ideal candidate has 3+ years of office or administrative support experience, strong attention to detail, proficiency with Microsoft Office, and solid verbal/written communication.

Qualifications

• 3+ years experience in an office, administrative, or operational support role preferred.
• Attention to detail, accuracy and proficiency.
• Computer skills including Microsoft Office.
• Verbal and written communication skills.
• Problem solving skills.
• Ability to work as part of a team.
• Ability to meet deadlines.

Responsibilities

• Support and administrative tasks for multiple business units.
• Data entry, mail, printing, scanning, policy distribution and content extraction.
• Adhere to established processes and procedures; adapt as needed.

Skills

Attention to detail

Proficiency with Microsoft Office

Verbal and written communication

Problem solving

Teamwork

Deadline-driven

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Business Support Technician II

Job Locations

US-WI-West Bend

ID

2026-3772

Category

Internal Services

Contract

Full-Time

Remote/Hybrid

Office

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The Business Support Technician II performs support and administrative tasks for multiple business units. Duties may include data entry, mail, printing, scanning, policy distribution, and content extraction. Demonstrates effective knowledge of multiple functions while adhering to established processes and procedures. Applies advanced skills and may adapt procedures, techniques, tools, materials and/or equipment to meet special needs. Duties and tasks are varied and moderately complex. Works under occasional supervision and may be responsible for training new associates. Exhibits familiarity with all daily operations of a specialized area.

Responsibilities & Qualifications

• 3+ years experience in an office, administrative, or operational support role preferred
• Attention to detail, accuracy and proficiency
• Computer skills including Microsoft Office
• Verbal and written communication skills
• Problem solving skills
• Ability to work as part of a team
• Ability to meet deadlines

Education

• High school diploma or equivalent

Salary Statement

The hourly range for this position is $17.89 - $22.36

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.