Business Support Technician II

West Bend Insurance Company; West Bend (WI); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend Insurance Company in West Bend, WI is seeking a Business Support Technician II to provide support and administrative tasks across multiple units. Duties include data entry, mail, printing, scanning, policy distribution, and content extraction, with adherence to established processes and procedures.

The position requires 3+ years in an office or administrative role, attention to detail, and proficiency in Microsoft Office, plus strong verbal and written communication.

Qualifications

• 3+ years experience in an office, administrative, or operational support role preferred
• Attention to detail, accuracy and proficiency
• Computer skills including Microsoft Office
• Verbal and written communication skills
• Problem solving skills
• Ability to work as part of a team
• Ability to meet deadlines

Responsibilities

• The role will perform support and administrative tasks for multiple business units.
• Data entry, mail handling, printing, scanning, policy distribution, and content extraction.
• Demonstrates advanced skills and may adapt procedures to meet special needs.
• Works under occasional supervision and may train new associates.

Job description

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The Business Support Technician II performs support and administrative tasks for multiple business units. Duties may include data entry, mail, printing, scanning, policy distribution, and content extraction. Demonstrates effective knowledge of multiple functions while adhering to established processes and procedures. Applies advanced skills and may adapt procedures, techniques, tools, materials and/or equipment to meet special needs. Duties and tasks are varied and moderately complex. Works under occasional supervision and may be responsible for training new associates. Exhibits familiarity with all daily operations of a specialized area.

The internal deadline to apply is 9/22/2026. External applications will be accepted on a rolling basis while the position remains open.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

Responsibilities & Qualifications

• 3+ years experience in an office, administrative, or operational support role preferred
• Attention to detail, accuracy and proficiency
• Computer skills including Microsoft Office
• Verbal and written communication skills
• Problem solving skills
• Ability to work as part of a team
• Ability to meet deadlines

Education

• High school diploma or equivalent

Salary Statement

The hourly range for this position is $17.89 - $22.36The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.