Business Support Specialist - Weekend Shift

Mollie; Lisbon (IA); Hybrid; USD 31,000 - 43,000; Full time

Job summary

Mollie in Lisbon is seeking a customer-focused support specialist to be the first line of contact for merchants, delivering proactive service that helps them grow.

You'll resolve inquiries via live chat, email and phone, advise on Mollie products, and relay customer feedback to improve experiences. Hybrid work with weekend shifts is required at times, starting from our Lisbon office.

Qualifications

• Minimum 1 year of experience in (customer) support.
• Excellent written and spoken English with strong interpersonal skills.
• Ability to adapt to changing environments and learn quickly.

Responsibilities

• Serve as the first point of contact across live chat, email, and phone to resolve inquiries.
• Advise customers on Mollie products to boost online and offline revenue.
• Provide actionable feedback to improve customer experience and product processes.
• Listen to customer feedback and resolve issues to support Mollie's customer-obsessed mission.

Skills

Customer service

Clear communication

Problem solving

Team collaboration

Job description

Build with us

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Your impact

This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service.

You'll do more than just answer questions - you'll be the voice of the customer, using their feedback to drive real, innovative changes within Mollie. This role is about listening, solving problems fast, and making a direct contribution to the customer experience. Join a new and growing team in Lisbon to own the success of our growing merchant base.

What you'll ship

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively.
• Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue.
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams.
• Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed.

What you'll bring

• Fluent in English. Any other language is nice to have.
• Available to work weekend shifts in a hybrid setup (Please note that for the first 2 months, we require you to work from our office in Lisbon from 08:00-17:00 or 09:00-18:00 on weekdays).
• At least 1 year of experience in (customer) support
• Ability to easily adapt to changing environments and quickly grasp new information and processes.
• A fast learner who can take on complex problems and rapidly find solutions.
• An easy communicator with a knack for clarifying complex topics and maintaining a human connection.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you’re aiming for promotion, exploring a different career path or building new skills, you’ll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.