Business Support Specialist - PRN

Parkland Health; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Parkland Health in Dallas is seeking a PRN Business Support Specialist to support the Imaging department, providing fill-in coverage during PTO and peak periods. Hours vary 8 to 40 per week, with office-based responsibilities and routine clerical tasks.

The role requires a high school diploma, 2 years of clerical experience, and the ability to use independent judgment, type, and applicable software. Notary may be required.

Qualifications

• Must have two years of clerical experience in an office environment.
• May have an equivalent combination of education and experience.
• Notary Public certification may be required.
• Ability to use independent judgment within established guidelines.
• Ability to type and utilize required software for the department.
• Effective communication with patients, visitors and hospital staff.

Responsibilities

• Receives, classifies, reconciles, consolidates and summarizes documents.
• Maintains thorough control procedures and accurate records.
• Compiles regular and special reports per established formats.
• Types forms, correspondence and reports.
• Answers telephones, takes messages and routes calls.
• Greets visitors and provides information as needed.
• Leads in hiring, training, scheduling and evaluating staff.
• Suggests process improvements to enhance customer satisfaction.

Skills

Independent judgment

Typing

Communication

General software

Education

High School Diploma

Job description

Location: Main Hospital Bldg - 2nd Floor

This is a unique position for an office professional with a flexible schedule. The PRN Business Support Specialist will support the Imaging department in the hospital, providing fill in coverage for people who are out on PTO or filling in during high volume periods. Hours can vary from 8 to 40 hours per week.

Primary Purpose

Performs clerical work of intermediate difficulty that requires a sound knowledge of department or hospital procedures and in-depth analysis and use of individual judgment.

MINIMUM SPECIFICATIONS

Education

• Must have a High School Diploma

Experience

• Must have two years of clerical experience in an office environment, preferably in a job-related field.

Equivalent Education and/or Experience

• May have an equivalent combination of education and experience to substitute for the experience requirements.

Certification/Registration/Licensure

• May be required to maintain Notary Public certification.

Skills or Special Abilities

• Must be able to demonstrate ability to use independent judgment in resolving issues within established guidelines.
• Must be able to type.
• Must be able to utilize required software for assigned department.
• Must be able to communicate effectively with patients, visitors and hospital staff.

Responsibilities

• Receives, classifies, reconciles, consolidates and/or summarizes documents and information ensuring accuracy.


• Assures thorough and complete control procedures in order to maintain accurate records of documents processed.


• Compiles regular and special reports in accordance with established formats and procedures.


• Types forms, correspondence and reports.


• Answers telephones, takes messages, routes calls and provides routine information to callers.


• Greets visitors, receives information, determines best of course of action for responding to information, and provides information.


• Serves as a lead worker with regard to assisting with hiring, training, scheduling and evaluating staff to ensure maximum utilization of individual and group capabilities, while providing optimal customer service.


• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements and monitors results as appropriate in support of the overall goals of the department and PHHS.


• Stays abreast of changes to departmental or hospital procedures or to ensure quality service is provided. Attends in-house seminars, reads internal publications, and integrates knowledge gained into current work practices.


• Maintains a positive working relationship with co-workers, other employees, and visitors to ensure efficient work processes.


• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.


• Stays up to date on the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.


• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Requisition ID: 990761