Business Support Specialist

Parkland Health; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Parkland Health is seeking an office support role in the Diagnostic Imaging department. This 40-hour-per-week night-shift position (Fri–Sun, 7:00 PM–7:30 AM) includes benefits and shift differentials. Primary duties include answering calls, mail processing, file and records management, and visitor assistance within a hospital setting.

Education: none required. Experience: at least 1 year of clerical work. CPR Heartsaver certification within 90 days of hire from AHA/ARC/ Military Training Network

Qualifications

• One year of clerical experience.
• Current Heartsaver CPR certification within 90 days of hire from American Heart Association, American Red Cross Rescue, or Military Training Network.

Responsibilities

• Answers telephone, takes messages, routes calls and provides standard information to callers.
• Picks up, sorts, and delivers mail.
• Monitors office supplies and places orders to maintain required levels.
• Receives information from various sources and maintains it in standard form.
• Classifies and files materials in a simple serial classification system and indexes routine materials.
• Maintains files of documents; posts, dates, and archives information to ensure accuracy; distributes material as needed.
• Greets visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.
• Stays abreast of changes to procedures to ensure quality service; attends in-house seminars and applies knowledge.
• Maintains positive working relationships with coworkers to ensure efficient work processes.
• Develops internal controls to promote adherence to applicable laws and program requirements.

Skills

Clerical experience

Customer service

Job description

This office position is a support role in the Diagnostic Imaging department in the hospital. Forty (40) hour per week position with benefits. The schedule is as follows:

Friday, Saturday, Sunday night, 7 pm to 7:30 am

Night and weekend shift differentials will apply.

Remaining four (4) hours per week scheduled ad hoc.

Primary Purpose
Performs clerical work covered by standing instructions that requires general knowledge of department or hospital procedures.

Minimum Specifications

Education

None required

Experience

Must have one year of clerical experience.

Certification/Registration/Licensure:

Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following:

• American Heart Association


• American Red Cross Rescue


• Military Training Network

Responsibilities

• Answers telephone, takes messages, routes calls and provides standard information to callers.


• Picks up, sorts, and delivers mail.


• Monitors office supplies and places orders to maintain required levels.


• Receives information from various sources and maintains it in standard form.


• Classifies and accurately files materials in a simple serial classification system, and indexes routine materials following standing instructions and/or precedent.


• Maintains files of documents. Posts, dates, and archives information to assure accuracy. Distributes material at established times and/or in accordance with predetermined channels.


• Types standardized forms, routine correspondence and reports.
  Greets incoming visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.
  Identifies ways to improve work processes and improve customer (internal as well as external) satisfaction and makes recommendations to supervisor.


• Stays abreast of changes to procedures to ensure quality service is provided. Attends inhouse seminars, reads internal publications, and integrates knowledge gained into current work practices.


• Maintains a positive working relationship with co-workers to ensure efficient work processes.


• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.


• Note: All responsibilities may not apply depending on the assigned role. Other duties may be required as assigned.