BUSINESS SUPPORT SPECIALIST II

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Paid time off

Educational fee discounts

Job summary

A leading university in Columbia Township is seeking a Business Support Specialist II. This role involves providing administrative support, managing student records, and coordinating advising operations. Ideal candidates should have strong organizational and communication skills, and prior administrative experience in higher education is preferred. A competitive hourly rate and comprehensive benefits package are offered.

Qualifications

• At least 2 years of experience providing administrative support.
• Experience in a higher education or academic advising environment is preferred.

Responsibilities

• Provide clerical and administrative support to department chairs.
• Manage calendars and communications for advising directors.
• Compile and analyze enrollment and academic data.

Skills

Strong organizational skills

Excellent communication abilities

Customer service orientation

Education

Associate's degree or equivalent combination of education and experience

Tools

Student records systems (e.g., Slate, myZou, PeopleSoft)

Job description

Hiring Department

Dean of Journalism

Job Description

The Missouri School of Journalism is seeking a Business Support Specialist II to provide essential administrative support for both the Journalism Professions Group and Undergraduate Academic Advising. This position plays a pivotal role in supporting students, faculty, and leadership by ensuring smooth operations, timely communication, and effective coordination across both areas.

The ideal candidate will bring strong organizational skills, excellent communication abilities, and the capacity to manage multiple priorities with accuracy. This role offers the opportunity to build professional skills in academic administration while working in a collaborative, student-focused environment.

Responsibilities

Administrative Support

• Provide clerical and administrative support to the Chair of Journalism Professions and the Director of Academic Advising, ensuring expectations of both departments are met.
• Manage calendars, phone calls, emails, and other communications on behalf of the advising director.
• Coordinate and manage the general academic advising email account, responding to inquiries and forwarding as appropriate.

Student & Faculty Support

• Access and update student records as directed; handle inquiries from students, parents, and faculty regarding processes and policies.
• Compile and analyze data related to enrollment, course management, academic actions, and student appeals; prepare reports for director review.
• Understand and communicate university and school policy information to stakeholders, directing individuals to appropriate resources when needed.

Operations & Logistics

• Manage the School's equipment labs, including staffing, training, scheduling, supervision, and timekeeping of student employees; manage ordering, billing, and coordination with faculty to support course-related equipment needs.
• Support logistics and planning for Academic Advising and Journalism Professions events.
• Assist with other duties as assigned to support departmental goals.

Shift

8 a.m. to 5 p.m., Monday to Friday.

Minimum Qualifications

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Experience providing administrative support in a higher education or academic advising environment.
• Familiarity with student records systems (e.g., Slate, myZou, PeopleSoft, or similar).
• Strong organizational and communication skills with the ability to manage multiple priorities accurately.
• Demonstrated customer service orientation, with a friendly and approachable demeanor and the ability to interact effectively with students, faculty, and staff.

Anticipated Hiring Range

Hiring Salary Range: $18 to $23 per hour
Grade: GGS-007
University Title: Business Support Specialist II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Include a resume, cover letter, and contact information for three professional references with the online application. Applications submitted without these attachments will not be considered.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.