Radiology Business Support Associate I

University of Michigan Health-West; Wyoming (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Michigan Health-West is seeking a Radiology Business Support Associate I to serve as a frontline representative of the Radiology Department. The role supports internal and external customers with professional, confidential handling of information and daily clerical tasks.

Responsibilities include using Radiology systems (PACS, EMR, email), maintaining charts, inventory, and participating in quality initiatives. Day shift, 40 hours per week, with varied scheduling.

Qualifications

• High school diploma or equivalent required.
• Medical terminology knowledge.
• Proficient with Microsoft Word, Excel, and email.
• Strong interpersonal and customer service skills.
• Two years of healthcare experience preferred.
• Ability to exercise good judgment and maintain confidentiality.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Use Radiology systems (PACS, EMR, email) effectively.
• Perform clerical duties to support radiology needs.
• Maintain certifications and department education.
• Use Radiology equipment and software in daily tasks.
• Demonstrate professional communication with all stakeholders.
• Participate in department quality initiatives.
• Maintain patient charts and organize reports.
• Manage inventory of materials and supplies.
• Uphold privacy and confidentiality of data.
• Support committee work and ongoing education as assigned.

Skills

Customer service

Communication

Interpersonal skills

Medical terminology

MS Word

MS Excel

Email

Judgment

Healthcare experience

Education

High school diploma

Job description

Radiology Business Support Associate I - Radiology * Days Shift Varies 40hrs/wk

Shift: Varies

General Summary:

Under the direct supervision of the Radiology Administration Manager the Radiology Business Support Assistant will act as frontline representatives of the Radiology Department assisting internal and external customers in a professional and friendly manner. Confidentiality and accuracy are essential to the performance of job duties.

Requirements:

• Completion of high school education.
• Medical Terminology
• Excellent computer skills utilizing Microsoft Word, Microsoft Excel, and e-mail.
• Positive interpersonal skills
• Excellent customer service skills
• Ability to use good judgment.
• Excellent verbal and written communication skills.
• 2 years of relevant healthcare experience preferred.
• Successful completion of competency-based orientation program.

Essential Functions & Responsibilities:

1. Provide and maintain excellent customer service in a professional and timely manner.
2. Support internal and external customers by using continual proficient skills with Radiology Systems (i.e. PACS, EMR, e-mail, etc.)
3. Performs clerical duties within scope of radiology department needs.
4. Maintain certifications and education required by the hospital and radiology department.
5. Utilize and effectively use all Radiology equipment and software in the performance of daily responsibilities.
6. Demonstrate excellent customer service in all interactions.
7. Participate in the department quality initiatives of the department.
8. Display consistent proficiency in using AIDET when communicating with patients, visitors, physicians, peers, managers, volunteers, internal and external customers.
9. Maintains, in a timely manner, patient charts by labeling, assembling, filing/distributing appropriate reports/documents/imaging discs, maintaining chart order and other related duties.
10. Maintains inventory of materials/forms and supplies and stocks according to unit standard.
11. Demonstrates a high standard of moral and ethical behavior. Advocates for privacy, confidentiality and security of patient, staff and organization data.
12. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Requisition #: req12897

FTE status: 1

On-call: No

Weekends: No