Business Support Manager II - Enterprise Transaction Services

Bank of America; Plano (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

Bank of America is seeking an experienced Enterprise Transaction Services (ETS) COO leader to guide and develop a team of senior Business Managers supporting executives across ETS. This role focuses on aligning priorities, delivering executive‑ready materials, and driving cross‑functional initiatives with strong leadership and judgment.

You will partner with ETS and Global Operations leaders to anticipate needs, set priorities, and deliver strategic actions.

Qualifications

• 5+ years of business management or related experience.
• 3+ years of demonstrated people leadership experience, through direct people management and/or significant responsibility for leading, coaching, developing, and driving accountability through others.
• Demonstrated ability to manage performance, establish clear expectations and accountability, develop experienced professionals, build strong teams, and support talent and succession planning.
• Demonstrated experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization.
• Strong executive presence, judgment, discretion, and business acumen.
• Ability to see across an organization, connect related priorities, and identify opportunities to improve how teams work together.
• Strong critical thinking and problem‑solving skills, with the ability to bring clarity and structure to complex or ambiguous situations.
• Demonstrated ability to lead work across organizational lines and drive progress without direct authority.
• Strong relationship management and influencing skills across organizational levels and teams.
• Ability to anticipate needs, manage competing priorities, and determine when issues require escalation or leadership attention.
• Excellent written and verbal communication skills, including the ability to turn complex information into clear, executive‑ready presentations and communications.
• Strong planning, prioritization, and organizational skills with attention to detail.
• Self‑directed and proactive, with the ability to take ownership and follow through.
• Strong proficiency with Microsoft PowerPoint and Excel, including the ability to develop executive‑ready presentations and materials.

Responsibilities

• Lead and develop experienced Band 4 and Band 5 FLU Business Managers through clear expectations, coaching, performance management, talent development and succession planning.
• Bring Business Managers together as a connected team to learn from one another, share best practices and solutions, identify common needs and opportunities, and continuously improve together.
• Maintain a broad understanding of priorities across ETS to coach Business Managers, identify connections and dependencies, and connect work and opportunities across the organization.
• Partner with ETS executives and senior leaders to understand business needs, establish priorities, and turn strategic objectives into clear actions and deliverables.
• Lead and continuously improve ETS Executive and SLT routines, including leadership meetings, partner engagements, site visits, strategic planning sessions and business reviews.
• Anticipate leadership and organizational needs, bringing forward emerging priorities, risks, dependencies and opportunities that require action or leadership attention.
• Develop and oversee executive presentations, communications and leadership materials that turn complex information into clear messages, decisions and actions.
• Drive ETS and Global Operations initiatives that require coordination and alignment across multiple leaders and teams.
• Build strong relationships across the organization and influence partners to resolve issues, align priorities, and move the work forward.
• Serve as a trusted advisor and thought partner to executive leadership, using sound judgment, business acumen and organizational knowledge to provide insights, recommendations and solutions.
• Identify opportunities to improve the effectiveness of the Business Support Manager organization and broader ETS leadership routines and ways of working.
• Lead or support time‑sensitive initiatives and special projects as priorities evolve.

Skills

People Leadership

Talent Development

Business Management

Strategic Planning

Executive Communications

Executive Presence

Organizational Effectiveness

Critical Thinking

Decision Making

Influence

Relationship Management

Prioritization

Change Management

Project Management

Continuous Improvement

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in‑depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Line of Business Description: This role will be part of the Enterprise Transaction Services (ETS) COO organization and serve as the leader of the ETS Business Support Manager team, leading and developing experienced Band 4 and Band 5 FLU Business Managers who support executives across ETS. The centralized model enables Business Managers to remain closely aligned to the executives they support while benefiting from centralized leadership, development, best practices and insights across ETS. This leader sets direction and expectations for the team, develops talent, and brings Business Managers together to learn from one another, share what works and continuously improve. The role also serves as a central point across ETS for the Executive and Senior Leadership Team (SLT), connecting priorities across the organization and leading key leadership routines, executive meetings, partner engagements, site visits, business reviews, communications and strategic priorities. The Business Support Manager II works closely with senior leaders across ETS and Global Operations to anticipate needs, connect priorities and drive work that spans multiple teams or organizations. Success requires strong people leadership, executive presence, sound judgment, business acumen and the ability to bring clarity and structure to complex or changing priorities.

Key Responsibilities

• Lead and develop experienced Band 4 and Band 5 FLU Business Managers through clear expectations, coaching, performance management, talent development and succession planning.
• Bring Business Managers together as a connected team to learn from one another, share best practices and solutions, identify common needs and opportunities, and continuously improve together.
• Maintain a broad understanding of priorities across ETS to coach Business Managers, identify connections and dependencies, and connect work and opportunities across the organization.
• Partner with ETS executives and senior leaders to understand business needs, establish priorities, and turn strategic objectives into clear actions and deliverables.
• Lead and continuously improve ETS Executive and SLT routines, including leadership meetings, partner engagements, site visits, strategic planning sessions and business reviews.
• Anticipate leadership and organizational needs, bringing forward emerging priorities, risks, dependencies and opportunities that require action or leadership attention.
• Develop and oversee executive presentations, communications and leadership materials that turn complex information into clear messages, decisions and actions.
• Drive ETS and Global Operations initiatives that require coordination and alignment across multiple leaders and teams.
• Build strong relationships across the organization and influence partners to resolve issues, align priorities, and move the work forward.
• Serve as a trusted advisor and thought partner to executive leadership, using sound judgment, business acumen and organizational knowledge to provide insights, recommendations and solutions.
• Identify opportunities to improve the effectiveness of the Business Support Manager organization and broader ETS leadership routines and ways of working.
• Lead or support time‑sensitive initiatives and special projects as priorities evolve.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

• 5+ years of business management or related experience.
• 3+ years of demonstrated people leadership experience, through direct people management and/or significant responsibility for leading, coaching, developing, and driving accountability through others.
• Demonstrated ability to manage performance, establish clear expectations and accountability, develop experienced professionals, build strong teams, and support talent and succession planning.
• Demonstrated experience directly supporting and partnering with senior executives and leadership teams in a large, complex organization.
• Strong executive presence, judgment, discretion, and business acumen.
• Ability to see across an organization, connect related priorities, and identify opportunities to improve how teams work together.
• Strong critical thinking and problem‑solving skills, with the ability to bring clarity and structure to complex or ambiguous situations.
• Demonstrated ability to lead work across organizational lines and drive progress without direct authority.
• Strong relationship management and influencing skills across organizational levels and teams.
• Ability to anticipate needs, manage competing priorities, and determine when issues require escalation or leadership attention.
• Excellent written and verbal communication skills, including the ability to turn complex information into clear, executive‑ready presentations and communications.
• Strong planning, prioritization, and organizational skills with attention to detail.
• Self‑directed and proactive, with the ability to take ownership and follow through.
• Strong proficiency with Microsoft PowerPoint and Excel, including the ability to develop executive‑ready presentations and materials.

Skills

• People Leadership
• Talent Development
• Business Management
• Strategic Planning
• Executive Communications
• Executive Presence
• Organizational Effectiveness
• Critical Thinking
• Decision Making
• Influence
• Relationship Management
• Prioritization
• Change Management
• Project Management
• Continuous Improvement

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift: 1st shift (United States of America)

Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally
Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact
Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion
Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values
Learn about our four values that represent what we believe.

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