Business Support Manager (BSM I)

Bank of America; Fort Worth (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Business Support Manager to oversee vital administrative functions within a large department. The ideal candidate will possess strong analytical skills, project management experience, and the ability to effectively communicate across various levels of the organization. Responsibilities include producing presentations for senior management, coordinating communication projects, and enhancing operational efficiency. If you are a self-starter with excellent organizational skills and a strategic mindset, this role offers a great opportunity for professional growth.

Qualifications

• Prior experience in project management, governance, operations, and technology management.
• Strong analytical skills and ability to use data for business insights.
• Proven ability to develop executive-ready communications.

Responsibilities

• Manage diverse administrative functions for a complex department.
• Produce high-quality presentations for senior management.
• Coordinate communication projects and cross-functional working groups.

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Tools

MS Office

Excel

PowerPoint

Job description

Job Description:

A Business Support Manager manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

• Produce high quality presentations and management information for senior management

• Serve as Primary Point of Contact for COO & Business Controls to coordinate all horizontal Command Center deliverables

• Serve as Primary Point of Contact for Employee Engagement task force

• Research and analysis on escalated items, providing detailed response and subject matter expertise

• Coordinate communication projects, e.g. town halls, off-sites, staff meeting ect .

• Coordinate ad hoc cross-functional working groups

• Develop relationships with lines of business and key support partners

• Proactively contribute to the improvement of operational efficiency and internal processes

• Ad hoc and special projects

Required Qualifications:

• Prior experience handling multiple facets of an end-to-end business: project management, governance, operations and technology management

• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights

• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels

• Prior experience managing multiple projects and adjusting to changing deadlines

• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way

• Strong analytical and organizational skills with a focus on attention to detail

• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency

• Flexibility – ability to adjust to changing/competing priorities

• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently

• Excellent written / verbal communication skills and executive presence

• Advanced/Expert MS Office skills, especially Excel and PowerPoint

• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities

• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

• Self-starter, high energy, and detail oriented; ability to work with minimal supervision

Skills

• Active Listening

• Attention to Detail

• Collaboration

• Critical Thinking

• Written Communications

• Decision Making

• Influence

• Oral Communications

• Prioritization

• Problem Solving

• Adaptability

• Customer and Client Focus

• Data Management

• Emotional Intelligence

• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40