Business Support Manager

Shirley-Ryan-Ability-La; Chicago (IL); On-site; USD 47,300 - 78,700; Full time

Job summary

Shirley Ryan AbilityLab seeks a Business Support Manager to organize and direct office operations, payroll preparation, information management, and clerical services. You will supervise administrative staff, ensure HIPAA compliance, and maintain orderly records and reporting systems.

Candidates should have an associates degree and at least five years of office administration experience, with strong communication and problem‑solving skills.

Qualifications

• Associates Degree in business or office management required.
• Bachelor's degree preferred.
• Minimum 5 years of office administration experience.

Responsibilities

• Oversees daily office operations including record keeping, payroll preparation, information management, and scheduling.
• Responds to legal requests for billing records and ensures HIPAA compliance.
• Develops systems for record keeping, retrieval and reporting.
• Supervises administrative staff and ensures coverage for services.

Skills

Office administration

Staff supervision

Communication skills

HIPAA compliance

Problem solving

Education

Associates degree in business/office management

Bachelor's degree preferred

Tools

ReqLogic system

Microsoft Office (Word/Excel/Outlook)

Job description

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.Job Description SummaryThe Business Support Manager will analyze, organize and direct office operations and procedures such as record keeping, preparation of payroll, information management, filing systems, requisition of supplies, customer service, scheduling and other clerical services. Responsible for efficiently managing workflow, scheduling and coverage for assigned administrative support staff. Supervises at least two administrative support staff.The Business Support Manager will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.The Business Support Manager will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.Job DescriptionThe Business Support Manager :Oversees daily office operations including record keeping, payroll preparation, information management, physician authentication, vendor payment processing, filing systems, requisition of supplies, customer service, scheduling and other clerical services.Responds to legal requests for billing records from attorney and legal agencies, ensuring that all HIPAA requirements have been met and HIPAA consents obtained as needed prior to release of information.Develops and maintains systems and procedures for record keeping, retrieval and reporting.Reviews and updates departmental/operating group policies relevant to assigned responsibilities.Performs record keeping and file maintenance, processing Human Resources documentation regarding certification for therapist to HFS (IDPA) for non-reimbursable/reimbursable license request.Performs bookkeeping functions including entering invoices into the ReqLogic system for vendors and service requests requiring payments.Validates referring physicians through compliance directed websites (The Department of Health and Human Services/Office of the Inspector General, the Illinois Department of Finance and Professional Regulation, and the State of Illinois Health and Family Services) to ensure compliance by the hospital with state and federal requirementPrepares forms, form letters, correspondence, memos, and presentations and other reports.Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.Reporting RelationshipsReports directly to the Director, Sports, Fitness, Recreation, & Volunteer ServicesKnowledge, Skills & Abilities RequiredAssociates Degree in business or office management required. Bachelor's degree preferred.Minimum 5 years of office administration experience.High level of proficiency in keyboarding skills, and application of a variety of complex computer PC software, including word processing, spreadsheets, e-mail, and databases. Ability to use office equipment (photocopying, fax machine, calculator, multiline telephone, etc.).Math ability to calculate figures and amounts such as discounts, commissions, percentages and volume. Ability to apply basic accounting principles, such as balance sheets, debits and credits.Strong interpersonal, written and verbal communication skills necessary to interact on a daily basis with internal and external customers and ability to direct staff. Ability to read, analyze and interpret data in order to effectively present information and respond to questions from groups of internal and external customers. Ability to write reports and general business correspondence.Advanced organizational skills necessary to efficiently prioritize and complete a variety of tasks and provide leadership.Ability to exercise independent judgment in assigned area of responsibility.Working ConditionsNormal office environment with little or no exposure to dust or extreme temperature.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Pay and Benefits*:Pay Range:$47,300.00 - $78,700.00Benefits:Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefitsBenefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.Equal Employment Opportunity EmployerShirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.EEO is the Law | EEO is the Law - Know Your Rights | View our Full PolicyShirley Ryan AbilityLab is an Affirmative Action Employer as required by law.