Business Support Manager

Shirley Ryan AbilityLab; Chicago (IL); On-site; USD 47,300 - 78,700; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Shirley Ryan AbilityLab seeks a Business Support Manager to oversee day-to-day office operations, including records, payroll, information management, and supplies. You will supervise administrative staff, ensure HIPAA compliance, and prepare reports and memos for leadership.

Qualifications include an associates degree, 3–5 years of office management experience, and strong PC software skills. The role requires analytical, organizational, and interpersonal strengths in a busy, compliant

Qualifications

• Associates degree in business or office management required; bachelors degree preferred.
• Three to five years of office management experience, including supervision of staff.
• High proficiency in keyboarding and complex computer PC software (word processing, spreadsheets, e-mail, databases).
• Ability to use office equipment (photocopying, fax machine, calculator, multiline telephone).
• Math ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
• Basic accounting principles knowledge (balance sheets, debits and credits).
• Strong interpersonal, written, and verbal communication skills; ability to interact with internal and external customers and direct staff.
• Analytical skills to read, analyze, and interpret data, and present information effectively.
• Advanced organizational and prioritization skills; independent judgment in assigned area.

Responsibilities

• Oversee daily office operations including record keeping, payroll processing, information management, filing systems, and supplies requisition.
• Respond to legal requests for billing records with HIPAA compliance and appropriate consents.
• Develop and maintain systems for record keeping, retrieval, and reporting.
• Review and update departmental policies related to responsibilities.
• Perform bookkeeping including invoicing in ReqLogic for vendors and service requests.
• Validate referring physicians to ensure hospital compliance with regulations.
• Prepare forms, letters, memos, and reports.
• Supervise at least two administrative staff and manage workflow and scheduling.

Skills

Communication skills

Analytical skills

Organizational skills

Prioritization

Independent judgment

Education

Associates degree in business or office management

Tools

Microsoft Word

Excel

Email

Databases

Job description

Business Support Manager

Business Support Manager responsible for analyzing, organizing, and directing office operations and procedures such as record keeping, payroll preparation, information management, filing systems, supply requisition, customer service, scheduling, and other clerical services.

Responsibilities

• Oversee daily office operations including record keeping, payroll preparation, information management, physician authentication, vendor payment processing, filing systems, and requisition of supplies.
• Respond to legal requests for billing records, ensuring HIPAA compliance and appropriate consents before release.
• Develop and maintain systems and procedures for record keeping, retrieval, and reporting.
• Review and update departmental/operating group policies relevant to assigned responsibilities.
• Perform bookkeeping functions including entering invoices into the ReqLogic system for vendors and service requests requiring payments.
• Validate referring physicians through compliance websites to ensure hospital compliance with state and federal requirements.
• Prepare forms, letters, correspondence, memos, presentations, and other reports.
• Supervise at least two administrative support staff and manage workflow, scheduling, and coverage for assigned staff.
• Perform all other duties assigned in the best interest of the institution.

Qualifications

• Associates degree in business or office management required; bachelors degree preferred.
• Three to five years of office management experience, including supervision of staff.
• High proficiency in keyboarding and complex computer PC software (word processing, spreadsheets, e-mail, databases).
• Ability to use office equipment (photocopying, fax machine, calculator, multiline telephone).
• Math ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
• Basic accounting principles knowledge (balance sheets, debits and credits).
• Strong interpersonal, written, and verbal communication skills; ability to interact with internal and external customers and direct staff.
• Analytical skills to read, analyze, and interpret data, and present information effectively.
• Advanced organizational and prioritization skills; independent judgment in assigned area.

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature.

Pay and Benefits

Pay Range: $47,300.00 - $78,700.00.
Benefits: Comprehensive benefits program competitive with industry peers in our geographic locations.
Actual compensation will be determined by equity and qualifications of the role.

Equal Employment Opportunity

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. Shirley Ryan AbilityLab is an affirmative action employer as required by law.