Operations Manager, Data Centers

Jones Lang LaSalle Incorporated; Akron (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an Operations Manager for Data Centers in Akron, OH. The role focuses on daily infrastructure operation, maintenance, and team leadership to ensure 100% uptime and SLA compliance.

You will manage engineering support for SOPs, EOPs, and MOPs, oversee preventative maintenance, and coordinate with clients and vendors while monitoring budgets and KPI metrics.

Qualifications

• 6+ years of experience in facilities operations, maintenance, and engineering management/supervision.
• High School diploma or GED equivalent or technical training/degree.
• Preferred: Operating Engineer or other applicable licenses; Universal CFC’s license.

Responsibilities

• Oversee day-to-day data center infrastructure operation and maintenance.
• Provide supervision and direction to maintenance teams for critical facilities.
• Manage budget, vendor/contracts, and KPI tracking for assigned facilities.
• Ensure compliance with processes, regulations, and client requirements.

Skills

Facilities operations

Engineering management

Supervision

Education

High School/GED or technical training

Tools

CMMS

BAS

DDC/Direct Digital Control

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Operations Manager, Data Centers is responsible for overseeing day to day infrastructure operation, including maintenance. May have responsibilities for corporate real estate tasks and activities, but the primary focus and responsibility is the computer room(s) and critical infrastructure areas. Single point of contact between Supplier team and Data Center Operations organization for all technical and emergency issues. Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements. This position is expected to have the skills required to provide direction to the maintenance team for the repair and maintenance of building infrastructure systems.

What does your day to day look like

Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance. Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. – Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes). Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Able to provide feedback and input to capital construction project process including commissioning. Implementation and management of Preventative Maintenance Program as directed by the client. Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments. Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. This includes direct technician labor, third party spend and other corporate real estate services. Proficient in computer applications and software such as MS Office and email. Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities. Ability to solve technical problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills. Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams. Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols. Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics. Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc. Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic) Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management. Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility. Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc. Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding). Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately. Potential travel requirements depending on geographic responsibilities. Candidate must possess and maintain a valid state driver’s license, and perform Vehicle Safety Inspection Physical Requirements: Lift up to 80 lbs Perform various physical tasks in diverse conditions Available for on-call work.

Desired Experience and Technical Skills

Required: 6 years (+) experience in facilities operations, maintenance, and engineering management and supervision. High School diploma or GED equivalent or technical training/degree.

Preferred: Operating Engineer or other applicable licenses and Universal CFC’s license. Systems Maintenance Administrator, Facility Management Administrator, Real Property Administrator, or equivalent. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On-site – Akron, OH

Personal Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.