Patient Services Officer

NHS Scotland; Lewis (IA); On-site; USD 44,000 - 45,000; Full time

Job summary

NHS Scotland is seeking a Patient Services Officer (Band 2) to join the Medical Records team at Western Isles Hospital. The role is 36 hours per week and permanent, with a salary in the Band 2 range plus the Distant Islands Allowance.

Training will be provided in-house, and you will work as part of a supportive team in a busy environment. Ideal candidates will have good general education, experience in public-facing administrative work, strong communication skills, and solid computer literacy.

Qualifications

• Good general education and experience of working with the public in an administrative role.
• Demonstrable good communication skills and ability to work in a busy environment.
• Computer literacy and attention to detail are essential.

Responsibilities

• Based in Medical Records, Western Isles Hospital.
• Training for the position will be provided in-house.
• Work as part of a team in a changing environment.

Skills

Customer service

Administrative work

Communication skills

Computer literacy

Education

General education

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Patient Services Officer

Band 2 £26,696 - £28,988 per annum

Plus £1,461 Distant Islands Allowance per annum

36 Hours per Week

Permanent

We are looking for a motivated, friendly person who enjoys the challenge of working as part of a team in a changing environment.

Ideally, you have a good general education, experience of working with the public in an administrative role, have demonstrable good communication skills and enjoy working in a busy environment. Computer literacy and attention to detail are essential.

• The successful candidate will be based in Medical Records, Western Isles Hospital.
• Training for the position will be provided in-house.

For further information please contact: Nicola Murray, Patient Services Manager, NHS Western Isles. Tel: [phone]. This post is not eligible for relocation expenses.

The successful applicant will be required to register with the PVG Scheme (Protecting Vulnerable Groups Scheme).

All NHS Western Isles vacancies appear on the NHS Scotland website https://apply.jobs.scot.nhs.uk/ along with a job description.

Tha beàrnan-obrach NHS Eilean Siar uile gu léir a' nochdadh air làrach-lìn NHS na h-Alba https://apply.jobs.scot.nhs.uk/ còmhla ri dealbh-obrach.

If you have any further queries, please contact Tel: [phone].

Closing Date: 03/09/2026

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