Business Support Associate

Capstone Mechanical, LLC; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Capstone Mechanical is seeking a Business Support Associate to support a regional team of technicians. This role involves communication with customers, preparing quotes and invoices, and analyzing operational results. The position offers a remote work schedule and a competitive salary starting at $65,000 annually, along with comprehensive benefits.

Benefits

Comprehensive health, dental, and vision benefits

Wellness program with premium discounts

Company-paid disability and life insurance

401(k) with 3% employer contribution

Bi-annual bonus

Financial advising and employee assistance programs

Development opportunities

Qualifications

• 2-4 years of experience in Customer Service, Administration, or related fields.

Responsibilities

• Coordinating communication between technicians, customers, and team members.
• Preparing quotes and processing invoices.
• Analyzing operational results and presenting findings.

Skills

Customer Focused

Team Oriented

Organized

Proactive

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

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Do you enjoy working in a strong team environment while also having the flexibility to work independently? Are you passionate about helping your team members succeed? Are you dedicated to providing an excellent customer experience?

If so, Capstone Mechanical is seeking a Business Support Associate (BSA) to join our growing team!

In the BSA role, you will support a regional team of technicians in quote and invoice preparation, communicate customer expectations, and support the achievement of organizational goals. You will also provide customers with service information, quotes, and invoices, and analyze, prepare, and communicate operating results for the team.

Job Type: Full-time

Schedule: Monday – Friday (with on-call rotation)

Work Location: This is a remote opportunity, but candidates MUST be located within our service territory: ME, NH, VT, MA, NY, CT, RI, NJ, PA, DE, MD, VA, WV, OH, NC, SC.

WHO WE ARE:

Since 2011, Capstone Mechanical has been providing the commercial HVAC industry with a unique and rewarding customer experience. We offer service, maintenance, and installation of commercial HVAC/R equipment for multi-site retail clients such as Kohl's, Dick's Sporting Goods, Best Buy, Starbucks, and others. Our office is based in Portsmouth, NH, and our territory has expanded across most of the Eastern Seaboard.

WE BELIEVE:

We focus on strengthening the connection between customers and employees—nurturing relationships, providing tools and resources for mutual growth, and redefining “service” and “consumer” to improve the way we serve.

WHAT YOU WILL ACCOMPLISH:

Support organizational goals by:

1. Coordinating communication between technicians, customers, and team members.
2. Preparing quotes and processing invoices.
3. Analyzing operational results and presenting findings.
4. Utilizing technology to enhance communication, analysis, and reduce costs.
5. Identifying opportunities for quality and cost improvements.
6. Updating customer records based on interactions.
7. Participating in special projects aligned with your strengths and growth areas.

YOU MAY BE A GOOD FIT IF YOU ARE:

• Customer Focused – Excellent interpersonal and customer service skills.
• Team Oriented – Able to build rapport and nurture relationships.
• Dependable – Reliable and flexible.
• Versatile – Capable of working independently and in team settings.
• Organized – Strong organizational and time management skills.
• Accountable – Taking ownership of your actions.
• Proactive – Focused and capable of managing multiple inquiries and preventing issues.

BASIC REQUIREMENTS:

• Bachelor's Degree Preferred
• 2-4 years of experience in Customer Service, Administration, or related fields.
• Proficiency with Microsoft Office Suite.

WHY YOU’LL LOVE WORKING WITH US:

Capstone is Great Place to Work Certified. We support each other's growth through kindness, empathy, trust, and honest communication. We prioritize safety and community support, encourage decision-making at the service level, and continually seek process improvements.

OUR COMPETITIVE SALARY & BENEFITS:

• Starting at $65,000 annually (depending on experience)
• Remote work schedule
• Comprehensive health, dental, and vision benefits
• Wellness program with premium discounts
• Company-paid disability and life insurance
• 401(k) with 3% employer contribution
• Bi-annual bonus
• Financial advising and employee assistance programs
• Development opportunities

We look forward to learning about you and sharing our story!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Capstone Mechanical is committed to equal employment opportunity, hiring without regard to race, creed, color, gender, religion, age, sexual orientation, marital status, national origin, veteran status, disability, gender identity or expression, or any other protected status. Employment decisions are based on skills, experience, and dependability.