Business Support Analyst Senior - Corporate Impact

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

USAA Life Insurance Company in San Antonio, TX is seeking a Senior Business Support Analyst who transforms complex data into actionable insights supporting Corporate Impact initiatives. You will analyze data, build dashboards, and tell compelling stories to guide strategic decisions.

Hybrid work with 4 days in the office is available. You will partner with diverse teams across philanthropy, military engagement, and nationwide partnerships to maximize impact and ensure data quality, governance,

Qualifications

• Bachelor's degree or equivalent with analytics exposure.
• 6+ years in end-to-end analysis, operations, or data analytics.
• Knowledge of BI tools, reporting standards, and MI requirements.
• Experience coordinating with cross-functional teams to define needs.

Responsibilities

• Analyze and aggregate data to identify trends and drivers.
• Develop dashboards, reports, KPIs, and data-driven work products.
• Translate findings into actionable stories for leadership.
• Partner with stakeholders to validate information and propose actions.
• Support data quality improvements and analytics processes.

Skills

MS Visio

MS Excel

Tableau

SQL

Data storytelling

Education

Bachelor's degree

4 years of relevant education/experience

Tools

Tableau

SQL

MS Excel

MS Visio

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Support Analyst Sr , you will support USAA's Corporate Impact team by transforming complex business data into meaningful insights that help demonstrate impact and inform strategic and operational decisions. You will analyze and aggregate data, identify trends and business drivers, develop reporting and visualizations, and translate your findings into compelling stories and actionable recommendations. You will serve as a consultative partner and go-to resource for data and insights supporting Corporate Impact initiatives, including philanthropic programs, military engagement, nationwide partnerships, Face the Fight, and other programs that advance USAA's mission and reputation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following USAA office locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is not available for this position.

What You'll Do

• Develops and maintains an in-depth understanding of Corporate Impact programs, business objectives, data, and related activities to identify opportunities and provide meaningful insights.
• Analyzes and aggregates complex data, metrics, and information to identify trends, performance patterns, business drivers, and opportunities that support Corporate Impact programs and strategic objectives.
• Translates complex and sometimes ambiguous business questions into analytical approaches, reporting, metrics, and actionable insights.
• Develops and analyzes dashboards, reports, key performance indicators, and other data-driven work products that support business planning and decision-making.
• Transforms data and analytical findings into clear, compelling stories and recommendations that help teammates and leaders understand performance and impact.
• Serves as a consultative partner and go-to resource for Corporate Impact data needs, insights, and analytical questions.
• Collaborates with teammates, leaders, and cross-functional partners to understand business needs, validate information, communicate findings, and recommend appropriate actions.
• Identifies opportunities to improve data quality, reporting, business processes, and analytical capabilities while supporting current and future business needs.
• Supports the documentation and continuous improvement of processes, reporting procedures, standards, and controls related to Corporate Impact data and analytics.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in end-to-end analysis and/or operations experience, including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
• Knowledge of business analysis tools, for example, MS Visio, MS Excel, Tableau, and SQL.

What Sets You Apar t

• Experience with business intelligence, data analytics, trend analysis, and development of actionable business insights.
• Experience developing dashboards, data visualizations, key performance indicators, executive reporting, or other analytical work products that support strategic and operational decision-making.
• Demonstrated ability to translate complex data and analytical findings into clear, compelling stories and recommendations for business stakeholders and leaders.
• Experience serving as a consultative partner to business leaders and cross-functional stakeholders, helping translate business questions into analytical approaches and insights.
• Experience supporting philanthropy, corporate responsibility, social