Business Support Analyst 2

Human Services, Department of; United States; On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

State of Georgia, Department of Human Services, is hiring a Business Support Analyst 2 in Atlanta. The role focuses on analytics across programs, data extraction, and stakeholder reporting within a dynamic state agency.

You will work with cross-functional teams, analyze complex data sets, and help improve service delivery for Georgia's vulnerable populations, with telework opportunities depending on the position.

Qualifications

• Associate degree in communication, English, or public relations with two years of related experience; or one year at lower level.
• Associate degree in business or related field with two years of related experience; or one year at lower level.

Responsibilities

• Initiate, execute and evaluate analytical activities across all DAS programs.
• Conduct data analysis, disseminate findings, and prepare reports for internal and external stakeholders.
• Analyze business requirements and propose user-friendly solutions to stakeholders.
• Consult with technical staff to ensure system functionality complies with laws and best practices.
• Document and revise business processes annually.
• Assist with data system reports and data extraction for program management.
• Analyze national Census data related to aging and disabled individuals.

Skills

Data manipulation

Stakeholder collaboration

Cross-functional teamwork

Effective communication

Multitasking

Analytical mindset

Self-motivated

Education

Associate degree (communication/English/public relations)

Associate degree in business

Tools

SQL

SQL Report Builder

Tableau

SharePoint

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Business Support Analyst 2

Agency: Department of Human Services

Job Requisition ID: JR0000007629

Shift: Day (United States of America)

Compensation Details: $59,143.37

Location: Atlanta, Fulton County, Georgia

Job Description

Stronger Families for a Stronger Georgia.

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) is seeking candidates for the position of Business Support Analyst 2 (Operations Analyst). This position is located in Atlanta, Fulton County, Georgia).

Role and Responsibilities

• Initiate, execute and evaluate analytical activities across all DAS programs.
• Conduct data analysis, disseminate findings, and prepare reports for internal and external stakeholders.
• Analyzes business requirements and proposes effective and user friendly solutions to business stakeholders.
• Consults with technical staff as needed to ensure functionality of automated system is consistent with laws, regulations and best practice standards; ensures that users adhere to relevant laws, regulations and best practice standards.
• Documents, reviews and revises all required business processes annually.
• Participates in establishment of standards and procedures to be used in ongoing development and enhancement of data system.
• Assists with report development and data extraction from data system for program management.
• Performs other professional responsibilities as assigned by supervisor.
• Analyze national Census data that supply the official population and other statistics related to aging and disabled individuals.

Core Competencies

• Ability to manage and manipulate data sets.
• Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
• Ability to work effectively with personnel at multiple levels of the organization.
• Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members.
• Ability to effectively manage and complete multiple tasks simultaneously.
• Strong analytical skills.
• Demonstrated performance as a self-motivated and goal-oriented professional who is able to work with minimal supervision, exercise good judgment and keep critical systems operational.

Minimum Qualifications

• Associate degree in communication, English, or public relations from an accredited college or university and two (2) years of experience related to area of assignment; OR One (1) year of experience required at the lower-level Business Support Analyst 1 (GSP130).
• Associate degree in business or related field from an accredited college or university and two (2) years of experience related to area of assignment; or one (1) year of experience required at the lower level Business Support Analyst 1 (GSP130).

Preferred Skills/Qualifications

• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following education/skills/experience: Bachelor’s degree from an approved, accredited college or university and one (1) year related work experience.
• Course of study or work experience that include practical use of data and statistical analysis is highly desirable.
• Knowledge of SQL (Structured Query Language) language and familiarity with Microsoft SQL Report Builder software, Tableau, and SharePoint.
• Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Employment Information

• Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
• DHS is an Equal Opportunity Employer.
• Equity regarding Americans with Disabilities Act (ADA) accommodations: If you require accommodations under the ADA, email request by the closing date of this announcement to: @HRHelpline.
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered.
• DHS will contact educational institutions to verify degree, diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
• Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview.
• Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
• This position is subject to close at any time once a satisfactory applicant pool has been identified.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employers in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.