Business Support Analyst 2

Georgia Department of Revenue; Atlanta (GA); On-site; USD 53,000 - 65,000; Full time

Job summary

The Georgia Department of Human Services (DHS) in Atlanta, GA is seeking a Business Support Analyst 2 (Operations Analyst). You will perform complex administrative duties and data analysis to support management decisions, identify trends, and partner with other agencies and vendors to improve operations.

Responsibilities include data extraction, reporting, and documenting business processes; there is telework potential depending on the position.

Qualifications

• Associate degree plus two years of related experience.
• Or one year of experience at the lower level.
• Preferred: knowledge of SQL, Tableau and SharePoint.

Responsibilities

• Initiate, execute and evaluate analytical activities across all DAS programs.
• Conduct data analysis, disseminate findings, and prepare reports for stakeholders.
• Analyze business requirements and propose user-friendly solutions.
• Consult with technical staff to ensure system functionality aligns with laws and standards.
• Document, review and revise required business processes annually.
• Assist with report development and data extraction from the data system.
• Perform other professional responsibilities as assigned by supervisor.
• Analyze national Census data supplying official population statistics related to aging and disability.

Skills

SQL

Tableau

SharePoint

Education

Associate degree in communication, English, or public relations

Bachelor’s degree

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Business Support Analyst 2

Agency

Department of Human Services

Job Requisition ID

JR0000007629

Shift

Day (United States of America)

Compensation Details

$59,143.37

Job Description

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

What do we offer.Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service.The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) is seeking candidates for the position ofBusiness Support Analyst 2 (Operations Analyst). This position is located in Atlanta, Fulton County, Georgia).

JOIN OUR TEAM!!!

Job Description

Under general supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgment. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions. Assists with orientation, training, or providing task guidance of junior team members.

Role and Responsibilities

• Initiate, execute and evaluate analytical activities across all DAS programs.
• Conduct data analysis, disseminate findings, and prepare reports for internal and external stakeholders.
• Analyzesbusinessrequirements andproposeseffectiveanduserfriendlysolutionsto businessstakeholders.
• Consultswithtechnicalstaffas neededtoensurefunctionalityofautomatedsystemisconsistentwithlaws, regulationsandbestpracticestandards;ensuresthatusersadheretorelevantlaws,regulationsandbestpracticestandards.
• Documents, reviews and revises all requiredbusinessprocessesannually.
• Participates in establishment of standards and procedures to be used in ongoing development and enhancement of data system.
• Assists with report development and data extraction from data systemfor program management.
• Performs other professional responsibilities as assigned by supervisor.
• Analyze national Census data that supply the official population and other statistics related to aging and disabled individuals.

Core Competencies

• Ability to manage and manipulate data sets.
• Abilitytowork effectively witha diverse project team ina highly visible,fast pacedandchangingproject. environmentwithaggressivetimelines.
• Abilitytoworkeffectivelywithpersonnelatmultiple levelsofthe organization.
• Abilitytoworkeffectivelyasadedicatedteammember;abilitytoeffectivelyandaccuratelycommunicatewithotherteammembers.
• Abilitytoeffectivelymanageandcompletemultipletaskssimultaneously.
• Strong analytical skills.
• Demonstrated performance as a self-motivated and goal-oriented professional who is able to work with minimal supervision, exercise good judgment and keep critical systems operational.

Minimum Qualifications

• Associate degree in communication, English, or public relations from an accredited college or university and two (2) years of experience related to area of assignment;

OR

• One (1) year of experience required at the lower-level Business Support Analyst 1 (GSP130).

Preferred Skills/Qualifications - Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

• Bachelor’s degree from an approved, accredited college or universityandone(1)yearrelatedworkexperience.
• Courseofstudyorworkexperiencethatinclude practicaluseofdataandstatisticalanalysisishighlydesirable.
• Knowledge of SQL (Structured Query Language) language and familiarity with Microsoft SQL Report Builder software, Tableau, and SharePoint.

Note: An equivalent combination of knowledge, education, job or intern experience, training, and certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Additional Information:

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

Associate degree in business or related field from an accredited college or university and two (2) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 1 (GSP130).–Note: An equivalent combination of knowledge, education, job or intern experience, training, and certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.