Business Success Manager

AMCI Global; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

FSA, Dependent Care FSA, and HSA plans

Two weeks of vacation per year

Job summary

A leading automotive services company is seeking a Business Success Manager to oversee operations at Porsche Experience Centers in Atlanta, Georgia. This role involves developing operational strategies, collaborating with cross-functional teams, and driving performance improvements to align with Porsche's strategic goals. Candidates should have experience in operations management and preferably a motorsports background. The position offers a dynamic work environment with a focus on efficiency and guest experience.

Qualifications

• Proven experience in operations management, preferably in automotive or hospitality.
• Prior experience in racing or motorsports preferred.
• Familiarity with process improvement methodologies is a plus.
• Exceptional communication and leadership abilities across cross-functional teams.
• Familiarity with Lean and Six Sigma process improvement is a plus.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Develop and implement operational strategies.
• Monitor performance versus objectives.
• Collaborate with HR for workforce needs.
• Conduct regular performance reviews.
• Drive change management initiatives.
• Forecast workforce needs and oversee engagement initiatives to ensure staff readiness.

Skills

Operations management experience

Strong analytical skills

Leadership abilities

Communication skills

Problem-solving skills

Project management

Motorsport background

Job description

Overview

*NOTE You MUST have a Motorsports or Track Background

Automotive. It's All We Do.

AMCI's deep understanding of the automotive industry anchors effective driving and product experiences, dealer education, media events, and sponsorship activation worldwide. We provide key insights and solutions for manufacturers and retailers to navigate the industry's transformation and differentiate its winners. With over 15 million in-vehicle experiences, AMCI is unrivaled in the field. From the latest EVs to the most iconic legacy brands, no company has been handed the keys to more vehicle launches and driving events.

The Opportunity

The Porsche Experience Centers (PEC) are a brand immersion destination for automobile enthusiasts. They offer the ability for guests of all ages to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive, allowing Porsche to build connections with people from all walks of life.

AMCI is contracted by Porsche Cars North America (PCNA) to deliver the core operations for each PEC: drive, logistics, events, marketing, retail store and customer experience.

The Business Success Manager is a critical leadership role responsible for managing the execution of AMCI’s deliverables to PCNA. This individual will drive operational excellence, foster business growth, and ensure alignment between Porsche’s strategic goals and the PEC\'s day-to-day operations. They will collaborate with cross-functional teams within the PEC to optimize processes, improve performance, and implement strategies that enhance the PEC’s overall success. Additionally, they will provide focused support for workforce management to ensure staff engagement aligns with operational objectives and Porsche’s high standards of excellence.

What You’ll Contribute

Strategic Operations Management

• Develop and implement operational strategies that drive efficiency, scalability, and profitability within the PEC.
• Monitor and evaluate AMCI’s performance vs. PCNA objectives and pro-actively identify areas for improvement.
• Partner with Porsche leadership to align operational objectives with the brand’s strategic goals and mission.

Process Improvement and Optimization

• Analyze workflows and processes at the PEC to identify inefficiencies and recommend improvements.
• Lead initiatives to streamline operations, reduce costs, and enhance productivity without compromising Porsche’s premium standards.
• Implement tools and technologies that support operational excellence and deliver exceptional guest experiences.

Cross-Functional Collaboration

• Serve as a liaison between PEC departments, including guest services, events, and operations, ensuring seamless communication and alignment of goals.
• Collaborate with PEC business units (customer experience drive, drive team, marketing/sales) to execute cohesive and effective initiatives that enhance and leverage PEC offerings.
• Provide operational guidance and resources to support business units in achieving their objectives.

Workforce Management Support

• Collaborate with HR and department leaders to forecast workforce needs and ensure alignment with PEC operational goals.
• Provide oversight of workforce engagement initiatives, focusing on employee motivation, performance, and retention at the PEC.
• Contribute to leadership development by identifying skills gaps and facilitating training initiatives for PEC staff.

Performance Analysis and Reporting

• Conduct regular performance reviews for PEC business units, analyzing data to track progress and outcomes.
• Prepare and present reports to Porsche executive leadership, highlighting operational successes and areas for improvement.
• Use data-driven insights to influence decision-making and drive PEC results.

Change Management and Business Growth

• Act as a change agent, driving the adoption of new processes, tools, and strategies to support the PEC’s growth and innovation.
• Ensure that AMCI’s workforce at the PEC is ready for growth and customer hospitality focus.
• Maintain a proactive approach to identifying risks and creating mitigation strategies to ensure business continuity and guest satisfaction.

What We’re Looking For

• Proven experience in operations management, preferably within the automotive, luxury or hospitality industries.
• Candidates with prior experience in racing or motorsports are strongly preferred.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Exceptional communication and leadership abilities, with a talent for building relationships across teams.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• A results-oriented mindset with a focus on driving measurable success.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong leadership qualities that can motivate a diverse team.

Salary & Benefits

• FSA, Dependent Care FSA, and HSA plans
• Two weeks of vacation per year, accrued in bi-weekly increments

Screening, Interviews, and Equal Opportunity

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above, and job scope and responsibilities are subject to change.

• AMCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.