Business Systems Testing & Process Analyst

Software Guidance & Assistance, Inc. (SGA, Inc.); Fort Mill (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Business Systems Testing & Process Analyst on a contract basis for automotive clients in Fort Mill, SC or Portland, OR.

The role focuses on business readiness, system validation, process improvement, and enterprise testing, acting as a liaison between business stakeholders and technical teams. The ideal candidate combines business analysis with hands-on testing, translating complex processes into clear requirements, test scenarios, and

Qualifications

• Bachelor's degree or equivalent in a related field or experience.
• Strong experience in business analysis, systems testing, and process analysis.
• Experience documenting requirements, test scenarios, and acceptance criteria.
• Proficiency with UAT, integration testing, and defect management.

Responsibilities

• Partner with stakeholders and technical teams to understand processes and objectives.
• Gather, document, and analyze requirements, workflows, and improvements.
• Develop and maintain test plans, cases, flows, and criteria.
• Execute UAT, regression, integration, and end-to-end testing activities.
• Validate functionality, data accuracy, and system integrations across platforms.
• Identify, track, and validate defects and enhancements.
• Coordinate testing activities and status reporting.
• Translate requirements into functional designs and test scenarios.
• Support migrations, implementations, and readiness initiatives.

Skills

UAT testing

System testing

Business analysis

Process documentation

Defect management

Excel / MS 365

Communication skills

Analytical skills

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

Salesforce

CRM platforms

ERP systems

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an Business Systems Testing & Process Analyst for a Contract assignment with one of our premier Automotive clients in Fort Mill, SC or Portland, OR.

This role will support business readiness, system validation, process improvement initiatives, and enterprise application testing efforts. The successful candidate will serve as a key liaison between business stakeholders and technical teams, ensuring system enhancements and transformation initiatives align with operational requirements and business objectives.

The ideal candidate combines strong business analysis skills with hands-on testing experience and the ability to translate complex business processes into clear requirements, test scenarios, and actionable recommendations.

Responsibilities

• Partner with business stakeholders, product owners, and technical teams to understand business processes, system functionality, and project objectives.
• Gather, document, and analyze business requirements, workflows, and process improvements.
• Develop and maintain test plans, test cases, process flows, business scenarios, acceptance criteria, and supporting documentation.
• Execute user acceptance testing (UAT), regression testing, integration testing, end-to-end business process testing, and post-deployment validation activities.
• Validate system functionality, business processes, data accuracy, integrations, and workflow performance across enterprise platforms.
• Identify, document, track, and validate defects, enhancements, and issue resolutions.
• Facilitate testing activities by coordinating test participants, test data, dependencies, issue resolution efforts, and status updates.
• Translate business requirements into functional designs, technical specifications, and executable test scenarios.
• Support system migrations, software implementations, platform enhancements, and operational readiness initiatives.
• Develop process documentation, training materials, job aids, release communications, and user support materials.
• Provide ongoing reporting related to testing progress, risks, defect management, business readiness, and project status.
• Collaborate with cross-functional teams to identify opportunities for process standardization, efficiency improvements, and risk mitigation.

Required Skills

• Bachelor's degree in Business, Information Technology, Computer Information Systems, Operations, or a related field, or equivalent professional experience.
• 3+ years of experience in business analysis, systems testing, process analysis, implementation support, or a related role.
• Experience developing functional requirements, workflows, process documentation, and business test scenarios.
• Strong user acceptance testing (UAT), system testing, integration testing, and defect management experience.
• Ability to understand both technical system functionality and business process requirements.
• Experience documenting expected versus actual results and managing issue resolution activities.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Experience facilitating communication between business stakeholders and technical teams.
• Proficiency with Microsoft Excel and Microsoft 365 applications.
• Excellent written and verbal communication skills.

Preferred Skills

• Experience supporting enterprise system implementations, platform migrations, or digital transformation initiatives.
• Hands-on experience with Salesforce, SAP, CRM platforms, ERP systems, or comparable enterprise applications.
• Experience using Jira or similar Agile work management tools.
• Familiarity with APIs, system integrations, data validation, and end-to-end business process testing.
• Experience working within Agile, Scrum, or SAFe environments.
• Experience creating process maps, training documentation, standard operating procedures, and user guides.
• Exposure to customer service, finance, billing, subscription, warranty, operations, or dealer-focused business processes.
• Experience supporting cross-functional business readiness and change management efforts.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.